NHTSA ID Number: 10691018

Incident Date: 2012-04-09

Manufacturer's Name: Toyota Motor Corporation

Vehicle/Equipment Make: TOYOTA

Vehicle/Equipment Model: TUNDRA

Model Year: 2000
9999 If Unknown Or N/A

Vehicle Identification Number: 5TBRT3413YS

Vehicle Mileage At Failure: 194088

Vehicle Speed: 0

Number Of Occurrences: 1

Was Vehicle Towed: No

Consumer Location: SALINA, KS

Summary of Complaint

RECEIVED A RECALL NOTICE FROM TOYOTA 9SM AND A0F AND TOOK THE TRUCK TO CONKLIN CARS SALINA, LOCAL TOYOTA DEALERSHIP FOR THE INSPECTION. ACCORDING TO TOYOTA THESE RECALLS INVOLVE RUST AND CORROSION OF THE FRAME, CROSS MEMBERS, AND FUEL TANK STRAPS. CONKLIN CARS TECH STATED NO DAMAGE, CONKLIN INVOICE #008916 DATED APR 09 2012. JAN 2015 I NOTICED A HOLE IN THE LH FRAME RAIL AND THAT THE REAR FUEL TANK STRAP HAD RUSTED THROUGH AND BROKE. I CONTACTED CONKLIN CARS AND THE SERVICE MANAGER LOOKED AT IT AGAIN ON JAN 30TH 2015 AND SAID THAT HE HAD CONTACTED THEIR TOYOTA FACTORY REP. ABOUT THE ISSUES. THE SERVICE MANAGER SUGGESTED THAT I SHOULD NOT DRIVE THIS VEHICLE. THE SERVICE MANAGER CALLED ME THE FOLLOWING WEEK AND TOLD ME THAT THE FACTORY REP. SAID THAT THE CASE WAS CLOSED AND TOYOTA WOULD NOT DO ANYTHING ABOUT THE REPAIR. I WAS ALSO TOLD THAT THIS RECALL WAS ONLY FOR TRUCKS THAT RESIDED IN NORTHERN STATES AND THIS TRUCK WAS SOLD IN MISSOURI AND KANSAS. LOOKING AT THE FRAME IT IS EVIDENT TO ME THAT THE FRAME HAS HEAVY CORROSION, FLAKING RUST AND THINNING OF THE FRAME RAILS. I HAVE SINCE REPLACED BOTH FUEL TANK STRAPS. I CONTACTED TOYOTA CUSTOMER SERVICE "[XXX]" TOLD ME THAT THE CASE NUMBER WAS #1502062938 AND THAT THE REPAIR WAS TAKEN CARE OF ON APR 23RD 2012 AND WAS CLOSED. I HAD EXPLAINED THAT ALLEGEDLY THERE WAS NO DAMAGE ACCORDING TO THE DEALERSHIP IN APR 2012 AND LESS THAN 3 YEARS LATER THE STRAPS HAD RUSTED THROUGH AND THERE WERE HOLES IN THE FRAME. AT THIS RATE OF DECAY THE FRAME WILL RUST IN HALF IN LESS THAN 3 MORE YEARS. E. I CONTACTED TOYOTA AND COMPLAINED ON FEB 20TH 2015 AND THEY OPENED A NEW CASE #[XXX] AND SHE SAID A CASE MANAGER WOULD CALL. [XXX] M., CASE MANAGER, TOYOTA CUSTOMER CARE CALLED FEB 26 AND TOLD ME THE VEHICLE WAS OUT OF WARRANTY AND TOYOTA WOULD NOT DO ANYTHING. TOYOTA NEEDS TO STAND BEHIND THESE ISSUE BECAUSE THEY ARE ONGOING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2012-04-09
(YYYY-MM-DD)

Date Added To File: 2015-02-27
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2015-02-27
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: SUSPENSION

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: