NHTSA ID Number: 10690189
Incident Date: 2011-02-23
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: OUTLOOK
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 5GZER23738J
Vehicle Mileage At Failure: 53000
Vehicle Speed: 10
Number Of Occurrences: 1
Was Vehicle Towed: Yes
Consumer Location: MAUMEE, OH
Summary of Complaint
DRIVER WAS ON THEIR WAY TO DR APPT WITH SMALL CHILD WHEN THE CAR REVVED VERY HARD & JERKED & MAKING LOUD NOISES. I THEN WAS ABLE TO GET IT BACK TO PARKING, ONSTAR WAS CALLED AND DIAGNOSING IT AS THE EXHAUST SYSTEM WAS THROWING CODES. A TOW TRUCK CAME AND TOOK THE CAR INTO CAVENDER IN SAN ANTONIO.THEY FOUND THE CATALYTIC CONVERTORS FAILED. THEY FOUND THE WATER PUMP WAS FAILING AS WELL AND REPLACED IT AS WELL. THE NEXT INCIDENT OCCURRED IN MAY OF 2012, MY HUSBAND WAS BEING DISCHARGED FROM THE ARMY & WE WERE ADVISED AFTER WE GOT SETTLED BACK IN OHIO TO HAVE IT SERVICED. IN WHICH WE DID, TO HAVE FOUND THE ENGINE BLOCK HAD A SMALL LEAK. WE TOOK IT TO GM DEALERSHIP DON'S AUTOMOTIVE AS WE HAD A FAMILY MEMBER WHO WORKED THERE. THEY SUPPOSEDLY FIXED IT, THEN NOT EVEN A MONTH WENT BY WE FOUND IT WAS LEAKING. WE THEN DECIDED TO TAKE IT TO DAVE WHITE CHEVROLET TO HAVE IT REPAIRED, THEY EXPLAINED THAT IT WAS NOT REPAIRED RIGHT. THEY THEN FIXED IT. WE THEN HAD IT FIXED AND WERE BACK ON THE ROAD. THEN WE BEGAN TO NOTICE THE REVVING AGAIN AND IT WOULD HESITATE WHEN DRIVING CAUSING PANIC IN HIGH TRAFFIC AREAS FOR MY HUSBAND AND I. WE THEN TOOK IT BACK TO DAVE WHITE TO FIND THERE WAS A SPEED CONTROL SENSOR THAT WAS FAILING. WE THEN HAD TO HAVE THAT REPLACED. NOT TOO LONG AFTER, WE BEGAN TO NOTICE PINK FLUID ON THE DRIVE, WE IMMEDIATE TOOK IT BACK TO DAVE WHITE, THEY EXPLAINED IT WAS LEAKING TRANSMISSION FLUID, BUT THE COUPLING WAS NOT COVERED BY POWER TRAIN. WE CONTACTED GM BECAUSE THIS SHOULD BE A COVERED PART AS IT COULD CAUSE FAILURE. THEY AGREED TO HELP WITH PAYING FOR IT, BUT DAVE WHITE WAS VERY UNPROFESSIONAL. THEN IN NOVEMBER OF 2013, PUTTING IN REVERSE WOULD CAUSE IT TO HESITATE, TRANSMISSION WAS OUT. WE THEN HAD TO HAVE IT REBUILT. THEN FEB 2015, CHECK ENGINE LIGHT CAME ON AS DRIVING AND WOULD NOT PASS 1ST GEAR ON BUSY ROAD. IT WAS TOWED 2/23/15 TO DEALERSHIP MCNEILS. *JS
Complaint 10690189 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2011-02-23
(YYYY-MM-DD)
Date Added To File: 2015-02-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-02-24
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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