NHTSA ID Number: 10690163
Incident Date: 2014-12-22
Manufacturer's Name: Mercedes-Benz
USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: E500
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: WDBUF70J75A
Vehicle Mileage At Failure: 105152
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PLANTATION, FL
Summary of Complaint
THERE WAS AN EXTENDED WARRANTY ON THE SBC UNIT, WHICH EXPIRED DECEMBER 5, 2014. THE MESSAGE IN MY CAR APPEARED ON OR ABOUT DECEMBER 17, 2014 OF THE FAILURE OF THE SBC UNIT THEREAFTER WHICH I CONTACTED THE POMPANO FLORIDA MERCEDES BENZ DEALERSHIP REGARDING THE ISSUE. ALTHOUGH I WAS ADVISED THAT THE WARRANTY EXPIRED DECEMBER 5, 2014, I WAS CONCERNED ABOUT THE SAFETY OF THE VEHICLE AND THEREFORE TOOK MY CAR IN TO THE DEALERSHIP SATURDAY, DECEMBER 20, 2014. AT THAT TIME, THE SERVICE MANAGER ADVISED ME THAT THE PART WAS OUT OF WARRANTY AND THAT I WOULD BE RESPONSIBLE TO REPLACE THE UNIT. I HAD TO BRING UP THE WARRANTY TO THE DEALERSHIP, THIS INFORMATION WAS NOT VOLUNTEERED TO ME. I WAS ADVISED THAT IT WAS UNSAFE TO DRIVE THE CAR AS THE UNIT CONTROLLING THE BRAKE SYSTEM WAS BROKEN AND THERE WAS NO CONTROL OVER THE BRAKES, WHICH COULD FAIL AT ANY MOMENT. I ASKED [XXX] (THE SERVICE MANAGER) TO EXPLAIN TO ME HOW MERCEDES BENZ WOULD EXTEND THE WARRANTY ON THIS PARTICULAR PART THAT CONTROLS THE BRAKES THAT WAS CLEARLY A SAFETY ISSUE AND NO NOTIFICATION WAS PROVIDED REGARDING THIS? THE RESPONSE I RECEIVED FROM HIM AND MERCEDES BENZ USA WAS THAT THIS WAS NOT A SAFETY ISSUE, JUST A WARRANTY EXTENSION ON THE PART. YOU CAN SEE HOW RIDICULOUS THIS SOUNDS TO ANY HUMAN BEING. I HAVE OWNED THIS VEHICLE FOR 5 YEARS NOW AND THE PREVIOUS OWNERS WERE MY PARENTS WHO BOUGHT IT NEW FROM THE ANNAPOLIS, MARYLAND MERCEDES BENZ DEALERSHIP.NEITHER ONE OF US EVER RECEIVED ANY NOTICE REGARDING THIS EXTENDED WARRANTY. I HAVE ALSO TAKEN MY CAR MULTIPLE TIMES TO THE POMPANO FLORIDA MERCEDES BENZ DEALERSHIP AND THIS ISSUE WAS NEVER BROUGHT TO MY ATTENTION.THIS IS CLEARLY A SAFETY ISSUE AND THEY NEED TO TAKE RESPONSIBILITY. I ENDED UP PAYING $1060 AFTER FIGHTING WITH THEM ON PAYING THE FULL PRICE. MERCEDES BENZ NEEDS TO TAKE CARE OF THIS BEFORE PEOPLE DIE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Complaint 10690163 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2014-12-22
(YYYY-MM-DD)
Date Added To File: 2015-02-23
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-02-23
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 8
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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