NHTSA ID Number: 10689641
Incident Date: 2015-02-16
Manufacturer's Name: Chrysler (FCA
US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number: 2A4RR5D11AR
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: SCHENECTADY, NY
Summary of Complaint
MY 2010 CHRYSLER TOWN AND COUNTRY WAS TAKEN INTO A CHRYSLER DEALERSHIP FOR A ROUTINE REPAIR IN 2011. DURING THAT REPAIR VISIT, THE DEALER CHECKED FOR ANY OPEN RECALLS AND PERFORMED NHTSA CAMPAIGN NUMBER: 11V139000. I NEVER HAD THE CONDITION THIS SAFETY RECALL WAS INTENDED TO REPAIR...UNTIL THEY PERFORMED THE RECALL. WHEN I WENT BACK TO COMPLAIN...I WAS TOLD THE RECALL COULD NOT BE "UN-DONE" BY LAW. OVER TIME, THIS IGNITION SWITCH BECAME EVEN WORSE, SO THAT IT BECAME EXTREMELY DIFFICULT TO TURN THE KEY (THE DESIGN OF THIS "KEY" IS ACTUALLY THE SQUARE-ISH PLASTIC TIP OF THE CHRYSLER KEY FOB RATHER THAN A TRADITIONAL KEY...THERE IS NO ACTUAL KEY IN THIS DESIGN...THE FOB ITSELF IS REQUIRED TO TURN THE IGNITION SWITCH). THIS HAS, OVER TIME, DESTROYED BOTH ORIGINAL KEYS. WHEN I RECENTLY WAS FORCED TO REPLACE (OVER $200) MY LAST FUNCTIONING KEY SO I COULD OPERATE THE VEHICLE, THE NEW KEY MADE THE TURNING OF THE SWITCH EVEN MORE DIFFICULT DUE TO A NEWER DESIGN. I CONTACTED CHRYSLER, THEY HAD THE DEALER RE-PERFORM THE "DETENT-RING" INSTALL FOR 11V139000...THIS CHANGED NOTHING. CHRYSLER THEN HAD THE DEALER ORDER A NEW "WIN MODULE" TO FIX THE ISSUE...AND OFFERED TO REIMBURSE ME FOR MY ONE KEY I HAD PAID FOR. WHILE WAITING FOR THE WIN MODULE TO ARRIVE AT THE DEALER, CHRYSLER CALLED ME AND THE DEALER THE NEXT DAY TO TELL ME THAT THEY HAD REVERSED THEIR DECISION...THAT MY CASE WITH THEM (CHRYSLER CASE ID# [XXX]) WOULD BE REFERRED TO THEIR INTERNAL "SPECIAL TRACKING UNIT" AND THAT THIS RECALL WAS BEING EXPANDED (I ASSUME THIS IS FOR 14V373000) AND THEY'D LET ME KNOW IF THE SITUATION CHANGED. MEANWHILE, I CONTINUE TO DRIVE A CAR THAT HAS THE SAFETY ISSUE STILL...AND IT'S RUINING MY NEW $200 KEY. SINCE THE CONDITION ALLOWS AIR BAGS TO BE DEACTIVATED AND THE ENGINE TO CUT OUT UNEXPECTEDLY, I DO NOT ALLOW ANYONE ELSE IN MY FAMILY TO DRIVE IT SINCE 2011. PLEASE MAKE CHRYSLER FIX THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 10689641 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-02-16
(YYYY-MM-DD)
Date Added To File: 2015-02-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-02-20
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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