NHTSA ID Number: 10679603
Incident Date: 2014-12-02
Manufacturer's Name: Mercedes-Benz
USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: E320
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: WDBUF65J73A
Vehicle Mileage At Failure: 103000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: EDMOND, OK
Summary of Complaint
WE HAVE BEEN EXPERIENCING FUMES OF GAS AFTER THE GAS TANK IS COMPLETELY FILLED. LATER THE CAR DEVELOPED ROUGH IDLING. WE TOOK THE CAR TO MERCEDES-BENZ OF OKLAHOMA CITY WHERE THE CAR HAS ALWAYS BEEN SERVICED FOR INSPECTION, THE DEALERSHIP KEPT THE CAR FOR FOUR DAYS. IN THE MEAN TIME WE RECEIVED A LETTER FROM MERCEDES-BENZ OF USA NOTIFYING US OF EXTENSION OF WARRANTY ON FUEL SYSTEM FOR UP TO 15 YEARS. WHEN WE ASKED THE DEALERSHIP ABOUT IT WE WERE TOLD THEY KNOW AND ARE FOLLOWING THE "BULLETIN" ISSUED BY THE COMPANY. INITIALLY WE WERE TOLD THERE WAS A LEAK ON THE TOP OF THE GAS TANK, HOWEVER THE CAR WAS RETURNED TO US BY REPLACING THE FUEL FILTER UNDER WARRANTY. THERE WAS NO PAPER WORK SO WE DON'T KNOW WHAT WAS ACTUALLY DIAGNOSED AND DONE. THE CAR IS STILL IDLING ROUGH, THE FUEL GAUGE IS NOT READING CORRECT (THOUGH THE TANK IS FULL, GAUGE SHOWS 1/4TH EMPTY). WE WILL TAKE THE CAR BACK TO THE MERCEDES DEALERSHIP TOMORROW. FUEL LEAK IS A SERIOUS MATTER, WE WISH THE COMPANY HAD TAKEN SERIOUS STEPS TO FIX IT AND HAD INFORMED THE CUSTOMERS OF THE ACTUAL PROBLEM. HOPE NHTSA WILL LOOK INTO THIS MATTER. *TR
Complaint 10679603 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2014-12-02
(YYYY-MM-DD)
Date Added To File: 2015-01-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-01-28
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = Hybrid
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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