NHTSA ID Number: 10670793
Incident Date: 2015-01-03
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: ELANTRA
Model Year: 2015
9999 If Unknown Or N/A
Vehicle Identification Number: 5NPDH4AE0FH
Vehicle Mileage At Failure: 1003
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ATLANTA, GA
Summary of Complaint
I PURCHASED A 2015 HYUNDAI ELANTRA ON NOVEMBER 26TH, 2014. THE CAR WAS BRAND NEW WHEN I PURCHASED IT. ON DECEMBER 23RD I NOTICED THAT MY BRAKE LIGHTS WOULD NOT TURN OFF AFTER HAVING PARKED AND REMOVED THE KEY. I WAS UNABLE TO GET THE LIGHT TO TURN OFF, BUT I HAD A TRIP SCHEDULED TO VISIT FAMILY DURING THE HOLIDAYS. I WAS FORCED TO LEAVE THE CAR AT MY HOUSE IN ITS PRESENT STATE. WHEN I REACHED MY DESTINATION ON DECEMBER 24TH I CALLED HYUNDAI (LITHIA SPRINGS) TO TELL THEM ABOUT THE ISSUES AND TO ASK THEM HOW THEY WANTED TO HANDLE THIS ISSUE. THE SERVICE REPRESENTATIVE TOLD ME TO BRING THE CAR IN ON JANUARY 3RD. WHEN I RETURNED TO GEORGIA I BROUGHT THE CAR TO HYUNDAI. WHILE DRIVING THE VEHICLE I COULD SMELL A STRONG ODOR REMINISCENT OF SPOILED MILK. WHEN I ARRIVED AT THE DEALERSHIP THEY EXAMINED THE CAR AND INITIALLY TOLD ME THAT THE ISSUE WAS WITH THE BRAKE CLUTCH NOT DEPRESSING PROPERLY. AFTER THE TECHNICIAN REPLACED THIS PART HE RETURNED TO TELL METHAT HE WAS UNABLE TO CORRECT THE ISSUE AND THAT HE SUSPECTED IT TO BE AN ELECTRICAL ISSUE. HE REQUESTED THAT I LEAVE THE CAR WITH HIM SO THAT IT COULD BE WORKED ON AND PLACED ME IN A LOANER VEHICLE. I RECEIVED A CALL TODAY (JANUARY 6TH, 2015) AND WAS TOLD THAT THE ISSUE HAD BEEN ISOLATED AND THAT THE CAR WAS NOT SEALED PROPERLY AND WATER HAD CAUSED THE ELECTRICAL ISSUES I WAS HAVING. [XXX]. TOLD ME THAT THE CAR WOULD NEED TO HAVE THE WINDSHIELD REMOVED, CARPET REMOVED, DRIED, AND RESEALED. I EXPRESSED MY CONCERN WITH THIS AND LET HIM KNOW THAT I WANTED THE CAR REPLACED IMMEDIATELY, TO WHICH HE DID NOT REPLY. HE TOLD ME THAT HYUNDAI MANUFACTURING WOULD MOST LIKELY NOT REPLACE MY BRAND NEW VEHICLE AND THAT ALL HE COULD DO WAS TRY TO FIX THE ISSUES. I AM TRULY UNHAPPY AND WANT MY MONEY BACK OR A BRAND NEW CAR. I HAVEN'T EVEN DRIVEN THIS CAR 1,000 MILES AND NOT ONLY AM I WITHOUT A CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 10670793 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-01-03
(YYYY-MM-DD)
Date Added To File: 2015-01-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-01-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = Hybrid
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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