NHTSA ID Number: 10632021

Incident Date: 2014-08-27

Manufacturer's Name: Suzuki Motor USA, LLC

Vehicle/Equipment Make: SUZUKI

Vehicle/Equipment Model: BOULEVARD M109R

Model Year: 2007
9999 If Unknown Or N/A

Vehicle Identification Number: JS1VY53A972

Vehicle Mileage At Failure: 38652

Vehicle Speed: 0

Number Of Occurrences: 1

Was Vehicle Towed: No

Consumer Location: PLANTATION, FL

Summary of Complaint

I WAS WASHING MY MOTORCYCLE, HAD IT OFF THE GROUND ON A LIFT, AND WAS CLEANING THE REAR WHEEL AND I SPIN THE WHEEL AS I CLEAN IT. IN FORWARD SPIN IT SPUN FINE BUT WHEN I REVERSED THE SPIN IT WOULD DRAG AND BIND. UPON FURTHER INVESTIGATION, I FOUND THAT WHEN I SPUN THE WHEEL IN REVERSE, I NOTICED THE INSIDE BRAKE PAD WOULD PROTRUDE OUT FROM BETWEEN THE BRAKE PAD HOUSING AND THE BRAKE ROTOR. I WAS ABLE TO PULL THE BRAKE PAD COMPLETELY FREE BY HAND FROM THE BRAKE HOUSING...IT HAD TOTALLY SEPARATED FROM THE BRAKE HOUSING. I CALLED THE RETAILER AND THEY COULD DO NOTHING WITHOUT A RECEIPT. I CALLED THE MANUFACTURER AND THEY SAID THEY WANTED ME TO SEND THE PARTS TO THEM AT MY COST AND THEY WOULD SEND ME NEW PADS. I SAID NO I WILL PAY NOTHING FOR YOUR PROBLEM AND THIS IS POTENTIALLY A LIFE OR DEATH MANUFACTURING DEFECT AS REAR BRAKE STOPPING POWER WOULD BE ZERO IF THAT PAD FALLS OUT WHILE BRAKING. MANUFACTURER: VOLAR MOTORSPORT 833 LAWSON STREET, CITY OF INDUSTRY, CA 91748 626.964.3399 [email protected] ; HERE IS MY INITIAL EMAIL TO VOLARMOTORSPORT.COM: ON 9-2-2014 REGARDING PROBLEM..................................... SUZUKI M109R, 2007 REAR BRAKE PADS VMFA231 LAST CHANGED BEFORE DEFECTIVE ONE DISCOVERED 11-27-2011 @ 27,032 MILES; CURRENT MILEAGE 38,652 INSIDE PAD TOTAL SEPARATION FROM HOUSING. WAS WASHING MY BIKE UP ON ITS STAND AND WAS SPINNING THE REAR WHEEL TO CLEAN IT AND WHEN I SPUN IT IN REVERSE IT WAS BINDING? I INVESTIGATED AND, WHILE WATCHING, WHEN I SPUN IT IN REVERSE, THE PAD WAS MOVING OUT OF THE BACK OF THE HOUSING AND BINDING THE WHEEL. I WAS ABLE TO PULL PAD THE REST OF THE WAY OUT PRETTY FREELY. LARGE SAFETY ISSUE IN MY OPINION AS YOU CAN IMAGINE. *TR

Check if your Suzuki Motorcycle or Scooter has a Recall

Complaint 10632021 Documents

For Latest Documents related to this Complaint, visit the NHTSA Website.

Click the (+) Plus Sign

Then click Associated Document(s).

Most Complaints Don't have any PDFs.

SaleBestseller No. 1

Valvoline DOT 3 & 4 Synthetic Brake Fluid with High Boiling Point, Corrosion Protection, Vapor Lock Resistance, Compatible with ABS, Disc and Drum Brake Systems, 32oz

• Mixes well with conventional fluids
• Low-moisture formula provides excellent vapor lock...
• Ideal for hydraulic and disc brakes

$12.49 −$2.61 $9.88

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 2

Prestone AS401 DOT 3 Synthetic Brake Fluid - 32 oz.

• Provides an extra margin of safety in extreme braking...
• Mix of polyglycol ethers ensures hot brake-system operation...
• Excellent for ABS, disc and drum brake systems
• Delivers braking power when needed by avoiding a spongy...
• Both wet and dry boiling points exceed the minimum...

$12.99 −$4.01 $8.98

Buy on Amazon Price incl. tax, excl. shipping

This product presentation was made with AAWP plugin.

Search NHTSA Database for Recalls

Recalls List

Search NHTSA Database for (TSB's) Technical Service Bulletins

Technical Service Bulletins TSB's List

Search NHTSA Database for Vehicle Investigations

Investigations List

CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2014-08-27
(YYYY-MM-DD)

Date Added To File: 2014-09-09
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2014-09-09
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: SERVICE BRAKES

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: