NHTSA ID Number: 10628849
Incident Date: 2014-07-21
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: STRATUS
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number: 1B3EJ46X7XN
Vehicle Mileage At Failure: 103932
Vehicle Speed: 30
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: BAKERSFIELD, CA
Summary of Complaint
MY GIRL FRIEND CAME HOME AND SAID THE CAR WAS SMOKING SO I WENT TO LOOK AT IT AND YES SMOKE WAS COMING FROM THE FIREWALL SIDE OF THE MOTOR RIGHT ABOVE THE EXHAUST MANIFOLD .I DID SOME RESEARCH AND FOUND A RECALL ON THE HIGH PRESSURE HOSE FOR THE POWER STEERING PUMP SO I CALLED THE NUMBER GIVEN AND CHRYSLER SET ME UP WITH HADDAD DODGE IN BAKERSFIELD CALIFORNIA WE SET AN APPOINTMENT FOR THE REPAIRS TO BE DONE , I BROUGHT THE CAR TO THEM AND THEY KEPT IT FOR 4 DAYS I CALLED THEM ABOUT THE CAR AND THEY SAID IT WAS READY I PICKED IT UP LATER THAT AFTERNOON DROVE APPROX 6 MILES HOME IT WAS SMOKING SLIGHTLY BUT NO WHERE NEAR AS BAD AS BEFORE SO I THOUGHT NOTHING OF IT , MAYBE JUST RESIDUAL FROM BEFORE THE REPAIR.THE FOLLOWING MORNING I DROVE FROM REAL RD TO FAIR VIEW AVE AND THE CAR WAS SMOKING HEAVILY I STOPPED IN FRONT OF A FRIENDS HOUSE OPENED THE HOOD AND THERE WAS A FIRE BURNING ON THE BACK SIDE OF THE ENGINE LUCKILY THERE WAS A GARDEN HOSE HOOKED UP OUT SIDE THE HOUSE , I GRABBED THAT AND PUT THE FIRE OUT . COULD SMELL FUEL HEAVILY PARKED THE CAR AND HAVE NOT MOVED IT SINCE JUST A WEEK AGO ABOUT A MONTH AFTER ALL THIS HADDAD DODGE LEFT ME A MESSAGE SAYING THAT MY PARTS HAD COME IN AND THEY WOULD LIKE TO SET AN APPOINTMENT FOR THE WORK TO BE DONE . ACCORDING TO THEM THEY HAD ALREADY DONE THE WORK NO BODY TOLD ME THAT THE WORK WAS NOT COMPLETE QUITE THE CON-TRARY I WAS TOLD IT WAS FIXED AND READY TO GO THE SERVICE ATTENDANT WAS SO BUSY ON HIS PHONE AND CELL PHONE HE HARDLY SPOKE A WORD TO ME I HAD TO FIND THE CAR IN THERE LOT SO I COULD GO HOME , WHY WOULD ANYBODY IN THERE RIGHT MIND LET SOMEONE DRIVE A CAR THAT COULD CATCH FIRE. *TR
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Complaint 10628849 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: Yes
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2014-07-21
(YYYY-MM-DD)
Date Added To File: 2014-08-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2014-08-27
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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