NHTSA ID Number: 10618237
Incident Date: 2014-07-29
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2011
9999 If Unknown Or N/A
Vehicle Identification Number: 1J4RR5GT4BC
Vehicle Mileage At Failure: 47500
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: MARION, OH
Summary of Complaint
OVER THE PAST YEAR I HAVE EXPERIENCED SEVERAL PROBLEMS WITH THE BRAKING SYSTEM RANGING FROM A BRAKE LIGHT ON THE DASH TO HAVING EITHER A ROCK HARD BRAKE PEDAL OR A VERY SOFT PEDAL. THE ROCK HARD PEDAL HAPPENS WITHOUT WARNING OR ANY BRAKE LIGHT ON THE DASH AND THE ONLY WAY TO GET RID OF IT IS TO PUMP THE BRAKES. WITHIN THE PAST FEW MONTHS I HAVE HAD SEVERAL INSTANCES OF A SOFT PEDAL AND WHEN TAKEN TO THE DEALER THEY CLAIM THAT EVERYTHING IS FINE. ONCE TELLING ME THE BRAKE LIGHT WAS A LOOSE MASTER CYLINDER CAP. LAST WEEK AS I WAS LEAVING WORK MY BRAKE PEDAL WENT SOFT AND THE BRAKE LIGHT ILLUMINATED, THE ONLY BRAKE POWER THAT I HAVE IS APPROXIMATELY 1" AT THE BOTTOM OF THE PEDAL THROW AND IT IS ALL MANUAL. I DROVE TO THE DEALER AND THEY HAD A TECH DRIVE MY CAR AND HE DIAGNOSED A BAD BRAKE BOOSTER. THE DEALER CONNECT SYSTEM WAS DOWN SO THEY SAID TO GO AHEAD AND DRIVE IT HOME AND THEY WOULD CALL ME WITH THE ETA ON THE PARTS. I NEVER GOT THAT CALL AND I HAD TO CALL THE DEALER ONLY TO FIND OUT THAT THE BOOSTER IS ON A NATIONAL BACKORDER WITH NO ETA. I THEN CALLED CHRYSLER AND FILED A CLAIM/CASE WITH THEM. THE VEHICLE IS NOT SAFE TO DRIVE AND I HAVE EXPRESSED THIS WITH EVERY PERSON THAT I HAVE TALKED TO FROM THE DEALER TO THE REPS AT CHRYSLER. NO ONE IS CONCERNED THAT THE VEHICLE NO SAFE TO DRIVE, I WAS JUST TOLD THAT THEY WOULD KEEP IN CONTACT WITH ME EVERY 4-5 DAYS. I HAVE REPEATEDLY ASKED FOR A LOANER BUT THE REPS AT CHRYSLER JUST TELL ME THAT IF I WANT ONE IT WOULD BE OUT OF MY POCKET AND IT'S NOT THEIR RESPONSIBILITY TO PROVIDE LOANERS. TODAY I GOT CONFIRMATION THAT THE BOOSTER WOULD BE AT THE DEALER ON MONDAY HOWEVER THE BOOSTER "INSTALLATION KIT" IS BACK ORDERED WITH NO ETA. THIS IS MY ONLY MEANS OF TRANSPORTATION TO AND FROM WORK AND I HAVE A JOB THAT REQUIRES ME TO BE IN VARIOUS LOCATIONS AND IT IS NOT SAFE TO DRIVE THIS VEHICLE TO MY JOB. *TR
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Complaint 10618237 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Ideal for hydraulic and disc brakes
- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
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Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Search NHTSA Database for Vehicle Investigations
CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2014-07-29
(YYYY-MM-DD)
Date Added To File: 2014-08-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2014-08-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 8
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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