NHTSA ID Number: 10608393
Incident Date: 2013-06-17
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: 1FAHP3M25CL
Vehicle Mileage At Failure: 17265
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: EASTON, PA
Summary of Complaint
FORD MOTOR COMPANY ADMITTEDLY ENGINEERED A DEFECTIVE "AUTOMATIC CLUTCH TRANSMISSION" AND PUT IT TO MARKET. I, AS A CONSUMER, WAS SOLD A CAR THAT WAS LABELED/TICKETED WITH AN "AUTOMATIC TRANSMISSION". I WAS ADAMANT ABOUT THE STYLE OF TRANSMISSION AS I COMMUTE WITH 40% OF DRIVING WITHIN CITY LIMITS. I DID NOT KNOW, NOR WAS IT DISCLOSED THAT, THE DESIGN OF THE TRANSMISSION WAS A HYBRID COMPUTERIZED CLUTCH. A CLUTCH ASSEMBLY PACK WAS REPLACED AT 17,265 MILES WHICH REDUCED THE SYMPTOMS OF THE DEFECT FOR A VERY SHORT PERIOD OF TIME. AFTER SEVERAL ATTEMPTS TO "FIX" THE CAR, THE DEALER I BOUGHT THE CAR FROM TOLD ME TO SUE FORD. I TOOK IT TO ANOTHER DEALER AND THEY SIMPLY REPEATED WHAT ALL OTHERS ARE SAYING "IT OPERATES ACCORDING TO DESIGN". AT THIS TIME, THE CAR IS OPERATING AT ITS WORSE SINCE I TOOK POSSESSION. LIKE MOST OTHER COMPLAINTS, THERE IS GRINDING, JOLTING, SEVERE SHUDDERING, RAPID ACCELERATION FROM HESITATION, AND NEAR POWERLESSNESS WHEN ASCENDING. THIS PAST MONTH, THERE HAVE BEEN A FEW NEAR MISSES FROM HESITATION THROUGH INTERSECTIONS. GREG BURGESS, MANAGING ENGINEER OF THIS TRANSMISSION (NEW YORK TIMES ARTICLE JULY 15 2011 AND OCT 26 2011) AS WELL AS HIS SUPERIORS, SHOULD BE HELD ACCOUNTABLE FOR COMPROMISING THE SAFETY AND LIVELIHOOD OF FOCUS CUSTOMERS. THE MENTAL ANGUISH AND TIME SPENT TO SOLVE THE PROBLEM WITH FORD HAS BEEN A VERY SERIOUS PERSONAL AILMENT. IT'S ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED, IF NOT ALREADY. I HAVE A CAR THAT FORD WILL NOT REPAIR OR REPLACE AND YET THEY DEMAND A MONTHLY PAYMENT. I CAN'T SELL THE CAR IN IT'S CONDITION AND A TRADE-IN IS ADDITIONAL FINANCIAL LOSS AND BURDEN. THIS WEEK IT WAS ANNOUNCED THAT FORD'S CEO, MARK FIELDS, RECEIVED A 7% SALARY INCREASE, 1.75M ANNUAL WITH 200% PERFORMANCE BONUS. FORD IS NOT UNLIKE GM. THE GOVERNMENT NEEDS TO INTERVENE NOW AND GET THESE CARS OFF THE ROAD *JS.
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Complaint 10608393 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-06-17
(YYYY-MM-DD)
Date Added To File: 2014-07-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2014-07-06
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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