NHTSA ID Number: 10583831
Incident Date: 2012-03-02
Manufacturer's Name: BMW
of North America, LLC
Vehicle/Equipment Make: MINI
Vehicle/Equipment Model: COOPER
Model Year: 2009
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 40000
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: TEXAS CITY, TX
Summary of Complaint
I PURCHASED A 2009 MINI COOPER WITH 16,000 MILES IN DECEMBER 2011 THROUGH A DEALERSHIP. IN THE SPRING OF 2012 THE CAR SAT IN MY DRIVEWAY OVERNIGHT. THE NEXT MORNING BOTH WINDOWS WERE COMPLETELY DOWN. IT HAD RAINED 5 INCHES DURING THE NIGHT AND THE PIE WAS AN AQUARIUM. I HAD JUST HAD AN OIL CHANGE AT A MINI DEALERSHIP SO I CALLED THE DEALERSHIP AND WAS TOLD I HAD TO HAVE IT TOWED TO THEM. THE DEALER REFUSED TO TAKE RESPONSIBILITY FOR THE WATER DAMAGE. THE COMPUTER WAS REPLACED AND PAID FOR THROUGH A CLAIM ON MY INSURANCE POLICY. I TOLD MY INSURANCE COMPANY TO NOT PAY THE CLAIM BECAUSE THERE WAS A MALFUNCTION OF THE CAR. AFTER THE COMPUTER WAS REPLACED THE WINDOWS AGAIN LOWERED ON THEIR OWN ACCORD BUT THIS TIME THEY ONLY WENT DOWN HALF WAY. THE DEALER THEN SAID THEY REINITIALIZED THE COMPUTER. SINCE THEN THE CAR HAS RANDOMLY STALLED WHILE DRIVING IN HOUSTON, MERGING ONTO THE FREEWAYS, WHILE DRIVING IN STOP AND GO TRAFFIC AND WHILE DRIVING AT SLOW SPEEDS. I TOOK THE CAR TO ANOTHER MINI DEALER IN HOUSTON AND THEY KEPT THE CAR BUT CLAIMED IT NEVER STALLED WHEN THEY DROVE IT. THE CAR CONTINUED TO STALL RANDOMLY. EACH TIME THE CAR STALLED I TOOK IT TO THE DEALER AND AFTER NUMEROUS TIMES OF BEING TOLD THERE WERE NO CODES SHOWN BY READING THE FOB I QUIT TAKING THE CAR TO THEM. THE CAR CONTINUED TO RANDOMLY STALL. IN MARCH 2014 THE CAR STALLED IN 4:00PM TRAFFIC WHILE I TOPPED AN OVERPASS ON A FRIDAY. AFTER A WRECKER TOWED THE CAR TO A MECHANIC THE DIAGNOSIS IS A BLOWN HEAD GASKET. I HAVE NOT GOTTEN A SECOND OPINION AND HAVE NOT HAD IT FIXED YET. THIS MINI COOPER TRULY HAS SERIOUS PROBLEMS AND IS A HAZARD TO BE ON THE ROAD. I NO LONGER DRIVE THE MINI, WILL NEVER DRIVE ANOTHER MINI AND I NO LONGER HAVE TO SAY A PRAYER BEFORE I GET IN MY CAR. I HOPE THE NHTSA CAN PROVIDE SOME ASSISTANCE WITH THIS SITUATION . *TR
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Complaint 10583831 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2012-03-02
(YYYY-MM-DD)
Date Added To File: 2014-04-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2014-04-20
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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