NHTSA ID Number: 10579404
Incident Date: 2014-03-22
Manufacturer's Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 525I
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: WBANA53584B
Vehicle Mileage At Failure: 132746
Vehicle Speed: 0
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: GRAND PRAIRIE, TX
Summary of Complaint
OUR CARS BRAKES FAILED AND IT WAS IMPOSSIBLE TO STOP WE REPLACED THE BRAKE PADS AND SENSORS AND TESTED THE CAR AND IT DID NOT MAKE ANY DIFFERENCE AS THE OLD PADS WERE STILL OVER 60%.WE TOOK THE CAR TO BMW OF ARLINGTON TEXAS FOR REPAIRS. THE DEALERSHIP TOOK THE VEHICLE IN AND TOLD US THAT THE MASTER CYLINDER NEEDED TO BE REPLACED,THEY ORDERED THE MASTER CYLINDER AND AT THAT TIME THE QUOTE WAS A LITTLE OVER $1000.THEY CALLED US BACK AND SAID THAT WHEN THEY TOOK OUT THE MASTER CYLINDER THEY NOTICED THE BRAKE BOOSTER SERVO HAD OIL IN IT AND THE DIAPHRAGM WAS BAD AND NEEDED TO BE REPLACED NOW THE QUOTE WENT UP OVER $2000 THEY INSTALLED ALL THE PARTS AND GAVE THE CAR BACK TO US SAID EVERYTHING WAS PERFECT. WE WENT ON THE FREEWAY AND HEARD A LOUD POUNDING NOISE,PULLED OVER ON THE FREEWAY AT THIS TIME THERE WAS NO CHANGE IN THE BRAKING IT WAS THE SAME AS WE HAD ORIGINALLY COMPLAINED ABOUT .WE TOOK THE CAR BACK IN AND THEY FOUND THAT THE ENGINE COVER WAS MISSING I TOLD THEM THE CAR WAS FINE EXCEPT FOR THE BRAKES SO THEY KEPT THE CAR IN THE SHOP AND ORDERED THE MISSING PARTS AND INSTALLED THEM FOR NO CHARGE. THEY DELIVERED THE CAR BACK TO US FRIDAY APRIL 10TH NOW NEARLY 3 WEEKS LATER WE LEFT THE CAR IN THE DRIVEWAY AND USED OUR OTHER CARS AS IT WAS LOW ON GAS AND WE DIDN'T HAVE TIME TO REFILL IT. TODAY APRIL 12TH MY WIFE TOOK THE CAR TO GET IT GASSED UP AND READY FOR MONDAY. SHE DROVE OFF AND TRIED TO STOP AT THE FIRST STOP SIGN AND THE CAR WOULD NOT STOP THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND SINCE SHE WAS REALLY SLOW THE CAR DID STOP BUT WAY PAST THE STOP SIGN ALMOST HITTING THE CURB. THE BMW DEALERSHIP TOLD US THAT THEY HAD LOOKED AT THE CAR AND IT WAS FINE. THEY RELEASED AN UNSAFE MOTOR VEHICLE ON THE STREET WHEN THE BRAKES WERE CLEARLY NOT REPAIRED TO STANDARD I HAVE PAID OVER $2000 AND I HAVE A CAR THAT IS STILL BROKEN PLEASE HELP RESOLVE THIS. *TR UPDATED 10/3/2014 *JS
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Complaint 10579404 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy...
- Both wet and dry boiling points exceed the minimum...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2014-03-22
(YYYY-MM-DD)
Date Added To File: 2014-04-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2014-04-13
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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