NHTSA ID Number: 10567786
Incident Date: 2013-09-02
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: GOLDEN, CO
Summary of Complaint
THIS WEBSITE SYSTEM DOES NOT SEEM PARTICULARLY WELL-SUITED FOR THIS FEEDBACK. I HAVE RECEIVED REPEATED RECALL NOTICES FROM CHRYSLER REGARDING THE TRANSMISSION COOLER TUBE. NHTSA 13V-234. ON THOSE FORMS, IT REQUESTS THAT WE LOG ONTO SAFERCAR.GOV IF THE DEALER FAILS TO REPAIR THE DEFECT WITHIN A REASONABLE TIME. I CANNOT FIND ANY PLACE TO REGISTER THAT COMPLAINT EXCEPT HERE. I HAVE RECEIVED A SERIES OF HARCOPY MAILINGS BETWEEN PERHAPS SEPTEMBER 2013 AND CURRENT (MAR 2014). THEY SUGGEST I CALL A LOCAL JEEP DEALER TO SCHEDULE A REPAIR. EACH TIME I CALL THE SERVICE DEPARTMENT OF THE LOCAL JEEP DEALER, I GET A DIFFERENT RESPONSE, SUCH AS "WE ONLY HAVE ENOUGH PARTS TO REPAIR VEHICLES ON THE EAST COAST FIRST. WE WILL EVENTUALLY CALL YOU WHEN WE HAVE PARTS AVAILABLE TO REPAIR YOURS IN COLORADO" THE NEXT TIME, THE DEALER SAID THEY STILL DON'T HAVE PARTS, AND THAT I MUST JUST KEEP CALLING BACK EVERY WEEK OR SO TO SEE WHEN THEY ARRIVE. THE THIRD TIME I CALLED THEY ASSURED ME THAT JEEP WILL CALL ME AS SOON AS THEY ARE AVAILABLE. THE FOURTH TIME THE LOCAL DEALER SAID THEY HAD NO MECHANISM TO CONTACT ME WHEN PARTS BECOME AVAILABLE, AND THE BURDEN WAS INDEED ON ME TO KEEP CALLING. WHAT A STUPID SYSTEM. MY DAUGHTER ALSO HAS A JEEP (A 2003 GCHEROKEE). SHE HAS UNDERGONE SIMILAR HASSLES WITH PARTS NOT BEING AVAILABLE FOR MORE THAN A YEAR FOR A RECALL. EACH TIME SHE CALLS IT IS A DIFFERENT STORY. I DON'T KNOW WHAT THE NHTSA BELIEVES IS A "REASONABLE TIME". BUT IT SEEMS STUPID TO KEEP MAILING ME HARDCOPY RECALL NOTICES IF JEEP DOESN'T HAVE THE PARTS OR ABILITY TO MAKE THE REPAIR. AND WHEN I CALL JEEP, THEY SHOULD HAVE A TRUE AND CONSISTENT STORY ABOUT WHAT I NEED TO DO TO GET THE REPAIR COMPLETED. *TR
Check if your Jeep has a Recall
Complaint 10567786 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-09-02
(YYYY-MM-DD)
Date Added To File: 2014-03-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2014-03-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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