NHTSA ID Number: 10550436
Incident Date: 2009-10-05
Manufacturer's Name: Mercedes-Benz
USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: E500
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: WDBUF70J55A
Vehicle Mileage At Failure: 51000
Vehicle Speed: 60
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: IRVING, TX
Summary of Complaint
I TOOK MY CAR 2005 E500 FOR REGULAR MAINTENANCE AT THE DEALER AND WAS TOLD THE BALL BEARINGS NEEDED TO BE REPLACED IN JULY 2011. THEN AFTER CHECKING EVERYTHING OUT, THE DEALER TOLD ME THE FUEL RING UNDER THE SEAT NEEDS TO BE REPLACED. COST USD 600. ALSO THERE WAS GASOLINE SEEPING OUT OF CAR ONTO THE DRIVEWAY WHEN CAR WAS PARKED. I STARTED SMELLING GASOLINE SMELL IN MARCH 2012. I TOOK THE CAR AGAIN TO THE DEALERSHIP IN JULY 2012 AND THIS TIME THEY REPLACED THE FUEL SYSTEM. COST USD 2100. THERE WERE PUDDLES OF GASOLINE IN MY GARAGE AFTER THE SERVICE. I WAS TOLD THERE MIGHT BE GASOLINE SMELL. AFTER THE SMELL LINGERED AFTER EVERY FILLUP I TOOK THE CAR BACK TO DEALERSHIP. THE DEALERSHIP AGAIN WANTED TO CHARGE ME USD 3000 FOR THE FUEL LEAK BUT I TOLD THEM I JUST FIXED THE FUEL LEAK PROBLEM. THIS WAS IN SEPT 2012. THIS TIME THE DEALERSHIP DIDN'T CHARGE ME ANYTHING. I AGAIN TOOK MY CAR TO THE DEALERSHIP FOR A CHECK ENGINE LIGHT THAT CAME ON IN SEPT 2013 TO MERCEDES BENZ IN GRAPEVINE, TX. I WAS TOLD THERE IS A LEAK IN THE FUEL TANK AND THE COST IS USD 2115. I TOLD THE DEALER ABOUT THE NHTSA INVESTIGATION, CLASS ACTION LAWSUIT FOR THE FUEL SYSTEM ON MERCEDES E500 VEHICLES AND THE SERVICE ADVISOR, MATT PINECREST, TOLD ME THE CASE WAS SETTLED AND MERCEDES WON. THIS IS OBVIOUSLY A FALSEHOOD. THIS PROBLEM HAS NOW TAKEN AN EMOTIONAL TOLL ON ME SINCE I CAN'T DRIVE MY CAR PROPERLY WITHOUT WORRYING. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Complaint 10550436 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2009-10-05
(YYYY-MM-DD)
Date Added To File: 2013-10-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-10-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 8
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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