NHTSA ID Number: 10546670
Incident Date: 2013-09-27
Manufacturer's Name: Jaguar
Cars, Ltd.
Vehicle/Equipment Make: JAGUAR
Vehicle/Equipment Model: XJ8L
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number: SAJDA23C5YL
Vehicle Mileage At Failure: 143000
Vehicle Speed: 65
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: SAN JOSE, CA
Summary of Complaint
WAS ON US I-280 NORTHBOUND AT ABOUT 8 P.M., GOING PREVAILING SPEED, GOING TO A SOCIAL MEETING, BUT WITH AN ORGANIZATIONAL DIRECTOR. HEARD LOUD POP AND CAR LURCHED FORWARD ABRUPTLY, THEN ENGINE BEGAN TO RATTLE, SMOKE AND BURNT RUBBER/OIL SMELL BEGAN TO INVADE CABIN. HUSBAND TURNED OFF ENGINE AND COASTED TO SIDE OF HIGHWAY AND UP EXIT RAMP SHOULDER. TOOK THE CAR TO DELONG'S AUTO REPAIR, THE ONLY KNOWN AUTHORIZED JAGUAR SERVICE CENTER FOR AT LEAST 50 MILES IN ANY DIRECTION. OWNER, CHIEF MECHANIC, [XXX] SAID WE HAD AN ORIGINAL DEFECTIVE TEMPERATURE GAUGE THAT GIVES FALSE READINGS AND CAR HAD OVERHEATED WITHOUT SHOWING IT ON GAUGE AND THE HEADGASKET BLEW CAUSING CATASTROPHIC ENGINE FAILURE--ON THE HIGHWAY. WE WERE TOLD THAT JAGUAR HAS A COOLING PROBLEM WITH THIS ENGINE AND RATHER THAN FIX IT, THEY PUT IN GAUGES THAT DELIBERATELY DECEIVE THE OWNER INTO BELIEVING HIS/HER VEHICLE IS RUNNING AT A NORMAL TEMPERATURE WHEN IT IS NOT. PREVIOUSLY WE'VE HAD REPEATED INCIDENTS OF "CHECK ENGINE" LIGHT GOING ON AND TOOK CAR TO JAGUAR AND OTHERS. NOTHING SEEMED OUT OF PLACE, DAMAGED, ETC.--MECHANICS REPEATEDLY TOLD US THAT IT WAS POSSIBLE IT WAS A MALFUNCTIONING INDICATOR LIGHT. "ENGINE COOLANT" LIGHT DID SAME THING. ENGINE COOLANT WAS NEVER LOW WHEN MANUALLY CHECKED. CURRENT MECHANIC SAYS THIS IS ALL TYPICAL OF THE DECEPTIVE GAUGED, THAT THE CAR WAS PROBABLY NEARING OVERHEATING AND FAULTY INDICATOR WAS NOT TELLING US, EXCEPT THROUGH OTHER INDICATORS THAT DIDN'T MATCH THE MANUAL CHECKS WHEN THE ENGINE WAS TURNED OFF. WE WERE LUCKY TO NOT BE HIT BY OTHER CARS AS THE FAILURE OCCURRED ON AN INTERSTATE HIGHWAY AT NIGHT, WITH FEW STREET-LIGHTS DUE TO RAMPANT COPPER THEFTS IN AREA, AND LOCAL BUDGET PROBLEMS. FILING A COMPLAINT, HERE, BECAUSE WE HAD TO SUE JAGUAR FOR THE LAST DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 10546670 Documents
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- Contains Alugard Plus for compatibility with all ethylene...
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- Pre-mixed yellow formula is ready-to-use in a 50/50 ratio...
- Contains 30 – 50 ppm of denatonium benzoate as a bittering...
- 5 year/150, 000 mile . Silicate-free, long-life, phosphate...
- Formulated to replace the OEM fluid in Asian make vehicles...
- The long life formula provides protection for all cooling...
- Meets the following OEM and industry specifications...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-09-27
(YYYY-MM-DD)
Date Added To File: 2013-10-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-10-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 8
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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