NHTSA ID Number: 10522305
Incident Date: 2010-02-19
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MOUNTAINEER
Model Year: 2007
9999 If Unknown Or N/A
Vehicle Identification Number: 4M2EU48E57U
Vehicle Mileage At Failure: 43236
Vehicle Speed:
Number Of Occurrences: 4
Was Vehicle Towed: No
Consumer Location: PORT JEFFERSON STATION, NY
Summary of Complaint
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE SHIFT CABLE FAILED DURING ONE OF THE OCCURRENCES. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 43,236. UPDATED 09/18/13*LJ THE CONSUMER STATED WHEN SHE STARTED THE VEHICLE, THE GEAR SHIFT MOVED FREELY AND WOULD NOT ENGAGE ANY GEAR. THE VEHICLE WAS TOWED BY A FLATBED. IT WAS DETERMINED THE GEAR SHIFT LEVER CIRCUIT BOARD NEEDED TO BE REPLACED. ON JULY 3, 2012, THE GEAR SHIFT BECAME STUCK IN PARK. AGAIN, THE VEHICLE HAD TO BE TOWED. THE TECHNICIAN FOUND THE SHIFT CABLE OFF AND THE SHIFTER WAS NOT WORKING PROPERLY. THE SHIFTER WAS REPLACED. ONE MONTH LATER, THE GEAR SHIFT BECAME STUCK IN PARK AGAIN, AND WAS TOWED FOR A THIRD TIME. HOWEVER, UPON ARRIVAL IT WAS NOT STUCK IN PARK ANYMORE. SHE WAS INFORMED THAT THE SLIGHT INCLINE OF THE DRIVEWAY WHERE IT WAS PARKED MAY HAVE CAUSED THE WEIGHT OF THE VEHICLE TO SIT ON THE PARK BALL CAUSING THE GEAR TO HOLD THE SHIFTER. THE REPAIR SHOP RECOMMENDED THE CONSUMER ACTIVATE THE EMERGENCY BRAKE, AT ALL TIMES. ON JUNE 10, 2013. THE VEHICLE BECAME STUCK IN PARK AGAIN. THE CONSUMER CALLED THE REPAIR SHOP, AND SOMEONE CAME OUT TO HER HOUSE. ONCE THE TECHNICIAN ROCKED THE VEHICLE BACK AND FOURTH, IT CAME OUT OF PARK. THE CONSUMER WENT TO A TRANSMISSION SHOP, WHERE SHE WAS INFORMED THE ANGLE OF THE LEVER HAD BEEN MODIFIED 24 TIMES, THE ROD AND PAWL HAD BEEN MODIFIED 12 TIMES. UPDATE 09/26/13
Complaint 10522305 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-02-19
(YYYY-MM-DD)
Date Added To File: 2013-06-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-06-28
(YYYY-MM-DD)
Date Purchased: 2008-12-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Telephone Number:
Dealer's City: PORT JEFFERSON STATION
Dealer's State: NY
Dealer's Zipcode: 11776
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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