NHTSA ID Number: 10519922
Incident Date: 2013-06-07
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: 3VWPL7AJ5CM
Vehicle Mileage At Failure: 21000
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: WOODSTOCK, GA
Summary of Complaint
RECEIVED A LETTER FROM VOLKSWAGEN AMERICA FOR "SERVICE ACTION CAMPAIGN CODE: 20T8 SUBJECT: CERTAIN 2009-2012 MODEL YEAR VEHICLES WITH TDI CLEAN DIESEL ENGINE INSTALL MISFUELING GUARD MAY 21, 2013" TO INSTALL THE MISFUELING GUARD VW PART #5K0 201 400. MADE AN APPOINTMENT WITH JIM ELLIS VOLKSWAGEN LOCATED AT 1860 COBB PKWY S MARIETTA, GA 30060 PH: (770) 955-6565 TO INSTALL THE MISFUELING GUARD. AFTER THE FUEL GUARD WAS INSTALLED, DISCOVERED THAT NONE OF THE DIESEL FUEL NOZZLES AT AREA FUELING STATIONS IN ATLANTA, GA AND CHARLESTON, SC FIT THE MISFUELING GUARD BECAUSE THE NOZZLES ARE TOO SMALL TO DEACTIVATE THE LOCK-OUT MECHANISM. CAR CAN ONLY BE REFUELED WITH EXTREME DIFFICULTY BY VERY SLOWING TRICKLING IN DIESEL FUEL TO AVOID TRIGGERING THE FUEL PUMP BACK-PRESSURE AUTO-SHUTOFF SAFETY FEATURE. REQUIRES 10 TO 15 MINS TO PARTIALLY FUEL THE CAR AND DIESEL FUEL WILL FOAM AND RUN OUT OF THE FUEL TANK NECK. CONTACTED VOLKSWAGEN AMERICA AND JIM ELLIS TO REMOVE THE MISFUELING GUARD, WHO AS OF THIS WRITING, ARE REFUSING TO DO SO PER VW AMERICA DIRECTIVES. INSTEAD, THE DEALER PROVIDED A DIESEL FUEL NOZZLE ADAPTER 000-072-709 WITH LATEX GLOVES, WHICH IS NOT SUITABLE FOR THE AVERAGE NON-MECHANICALLY ORIENTED DRIVER AND A HUGE INCONVENIENCE THAT SIGNIFICANTLY DIMINISHES THE VALUE AND UTILITY OF THE VEHICLE. PART MUST NOT BE LOST AND CAREFULLY WIPED DRY AND KEPT CLEAN AFTER EACH USE. A NEW DRIVER MAY NOT BE AWARE OF OR UNDERSTAND HOW TO USE THE NOZZLE ADAPTER. NEITHER VW AMERICA NOR JIM ELLIS ADVISED ME THE MISFUELING GUARD WOULD NOT FIT A GREAT NUMBER OF DIESEL FUEL NOZZLES COMMONLY FOUND AT AREA REFUELING STATIONS PRIOR TO HAVING IT INSTALLED. HAD I KNOWN THIS, I WOULD NOT HAVE ALLOWED THE MISFUELING GUARD TO BE INSTALLED. *TR
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Complaint 10519922 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-06-07
(YYYY-MM-DD)
Date Added To File: 2013-06-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-06-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL SYSTEM, DIESEL
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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