NHTSA ID Number: 10514531
Incident Date: 2013-03-27
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2011
9999 If Unknown Or N/A
Vehicle Identification Number: 3D4PG1FG5BT
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: OAKLAND, CA
Summary of Complaint
PURCHASED 3/26/13 EXPERIENCING PROBLEMS W/DODGE JOURNEY..MY 1ST CALL TO FORD3-27-13@ 4:11PM .IT CONT. ON SEVERAL OCCASIONS.4/23/13 [XXX] @ DODGE STATED CYLINDER HEAD HAD MISFIRE BUT NOT BAD ENOUGH TO SIGNAL LIGHT. REC'D CALL FROM [XXX] @FORD TO COME& CHOOSE ANOTHER CAR. 4-13-13, I STOPPED LOOKING AFTER 3RD-4TH CAR WHEN [XXX] STATED TO ME &GILBERT W DODGE CALLED &STATED WILL FIX DODGE. [XXX] ASKED ME GIVE FORD2WKS 5-7-13 TO FIX THE PROBLEM.4/24/13@ 4:30PM CAR WAS P/U FROM DODGE. 5-2-13 [XXX] N STATES HE WAS UNDER IMPRESSION ISSUE WAS TAKEN CARE OF.5/7/13 MESS. FROM [XXX] STATES "WORKING NEW LOAN TO PUT ME IN ANOTHER CAR, 5/8/13 CAR STOPPED @3:33PM TOW VEHICLE DIRECTLY TO DODGE. [XXX] KNEW ALL THAT I'VE BEEN THRU .ALL HE SAID "I AM SORRY BUT NO COOLING OFF PERIOD>DON'T WANT CAR TOO MANY PROBLEMS & I'VE BEEN HERE TOO MANY TIMES.I ASKED FOR RENTAL TOLD BY [XXX] NO BECAUSE I WASN'T KEEPING CAR.I ASKED MARK [XXX]& [XXX] IF YOUR WIFE WAS HAVING THIS PROBLEMS, WHAT WOULD YOU DO? NO ONE ANSWERED. DODGE- FOUND DEAD BATTERY& MISFIRE ON CYLINDER1,2,3,5 HEADS ONDODGE. [XXX] DID LEAK DOWN TEST.5-14-13@ 12:19PM,[XXX] STATES BOTH CYLINDER HEADS NEEDED REPLACED BE READY BY 5/17/2003. MY JOB& FAMILY IS VERY IMPORTANT TO ME. ALL OF WHAT I HAVE BEEN EXPERIENCING FORD HAS CAUSED ME TO HAVE REPEATEDLY MIGRAINES&PROLONG BACK PAIN THROUGH STRESS. I AM REQUESTING TO CLOSE CONTRACT ON DODGE JOURNEY. PLEASE REFUND $4000.00 BACK,W/ VEHICLE TAGS & LIC. PLATES FEES. ON 5/22/13DODGE [XXX] G STATES CAR SHOULD BE READY 5/24/2013.STATED A VALVE HAD FAILED & STATES PARTS WILL BE RE-MANUFACTURED PARTS. 5/24/2013@ 645P I WENT TO FORD TO GET MY CAR. CHECK BATTERY SENSOR, OIL CHANGE CAME ON.LEFT CAR NEED ALTERNATOR.5/29/2013 CAR IS NOW READY.THE PROBLEMS CAR HAS NEVER BEEN DISCLOSED TO ME,& HAS BEEN GIVEN TO ME TO DRIVE UNSAFE FOR MY DAUGHTER AND I. I AM AFRAID TO DRIVE THIS CAR, WHAT'S NEXT TO HAPPEN? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 10514531 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-03-27
(YYYY-MM-DD)
Date Added To File: 2013-05-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-05-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: BiFuel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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