NHTSA ID Number: 10514380
Incident Date: 2013-05-23
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: IMPALA
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 66000
Vehicle Speed: 25
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: CHEYENNE, WY
Summary of Complaint
I AM HAVING PROBLEMS WITH THE STEERING OF MY IMPALA WITH LOW MILEAGE. SEVERAL YEARS AGO I WAS NOTIFIED OF A RECALL INVOLVED IN THE IMPALA'S STEERING AND A PART WAS REPLACED AND DURING THAT TIME DEALER ALSO CHANGED OUT THE RACK AND PINION. I BARELY GOT MY VEHICLE HOME ON THURSDAY AND COULD HAVE BEEN IN A VERY BAD ACCIDENT IF I HAD NOT DRIVEN CAUTIOUSLY FOR THE FEW YARDS I HAD TO GO. I COULD BARELY TURN MY STEERING WHEEL AND THE VEHICLE SOUNDED SO AWFUL. I WAS VERY CLOSE TO MY HOME, SO I SLOWLY WENT A FEW YARDS. MY STEERING WAS GONE BUT SOME HOW I GOT MY CAR PARKED SAFELY AT MY APARTMENT AND THE TOW COMPANY HAD TO TOW IT LATER. MY MECHANIC JUST TOLD ME THAT THE RACK AND PINION HAVE FAILED AND THEY WERE JUST REPLACED A FEW YEARS AGO AND SHOULD NOT HAVE DONE SO WITH THE LITTLE MILEAGE MY VEHICLE HAS. THE RACK HAD CAUSED ALL THE FLUID TO LEAK OUT. HOW CAN THAT BE IF IT WAS GOOD MANUFACTURE PARTS THAT WERE PUT IN THE STEERING. I AM VERY ANGRY THAT THE COMPANY WILL NOT STAND BY THEIR IMPALAS AND THAT THEY CONTINUE TO BE ALLOWED TO HAVE VEHICLES THAT ARE UNSAFE. LUCKILY I WAS ALMOST HOME AND DID NOT GET IN AN ACCIDENT. *TR
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Complaint 10514380 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-05-23
(YYYY-MM-DD)
Date Added To File: 2013-05-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-05-30
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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