NHTSA ID Number: 10513658
Incident Date: 2013-05-05
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: JTEHH20VX36
Vehicle Mileage At Failure: 188400
Vehicle Speed: 45
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: WASHINGTON, DC
Summary of Complaint
ON OR ABOUT MAY 5, 2013 I NOTICED MY CAR STARTED TO HARD SHIFT, THOUGH I WAS DRIVING AS USUAL. THE PROBLEM HAPPENS OFF AND ON AND IS MOST NOTICEABLE WHEN WAITING AT A STOP SIGN, RED LIGHT OR DRIVE THRU AT A RESTAURANT. THE SHIFT JOLT IS MOST NOTICEABLE WHEN NEEDING TO ACCELERATE OR SHIFTING INTO DRIVE--IT DOESN'T HAPPEN WHEN I GO INTO REVERSE. THE SHIFT JOLT SOMETIMES IS ACCOMPANIED BY A THUD NOISE. ON MAY 7, 2013 I CONTACTED TOYOTA HEADQUARTERS AND DISCUSS THIS WITH A CUSTOMER SERVICE REPRESENTATIVE AT 1-800-331-4331. SHE TRANSFERRED ME TO A RUDE AND CANTANKEROUS WOMAN WHO SEEMED TO HAVE HEARD THE STORY BEFORE. SHE STATED I NEED TO GO TO A DEALERSHIP AND GET A DIAGNOSTIC, WHICH COSTS $100 IN MY AREA. SHE THEN STATED THAT IF ANY OF THE FOLLOWING CODES APPEAR: CODES: P0750, P0753, P0755, P0758 OR P0760 THAT I WOULD NEED TO REPLACE ECM MODULE FIRST, IF STILL PROBLEM THE FAULTY MODULE COULD'VE MESSED UP THE TRANSMISSION. SHE CONCEDED THAT TOYOTA ISSUED A BULLETIN TO THE DEALERSHIPS AND APPARENTLY IT IS A WIDESPREAD PROBLEM. AT SOME POINT I RECEIVED A TOYOTA INTERNAL CASE NUMBER. SHE SAID THERE WAS NOTHING SHE COULD DO FOR ME AS I AM NOT UNDER WARRANTY. I HAVE 188,000+ MILES ON MY CAR AND APPARENTLY IF IT IS NOT UNDER 150,000 MILE WARRANTY. I TAKE VERY GOOD CARE OF MY CAR AND IT IS NOT MY FAULT THE PROBLEM DID NOT APPEAR WITHIN A RANDOMLY SELECTED MILEAGE THEY CHOSE. TOYOTA ADMITTED THEY KNEW OF THE PROBLEM AND THEY ARE LIABLE FOR ANY MANUFACTURER'S DEFECT OF THE ECM/TRANSMISSION. I REQUEST YOUR ASSISTANCE IN GETTING MY CAR REPAIRED FOR FREE AS IT IS TOYOTA'S FAULTY/DEFECTIVE PART THAT IS NOW CAUSING MY CAR PROBLEMS. *TR THE CONSUMER STATED AFTER GETTING THE REPAIRS DONE, TOYOTA REFUSED TO REIMBURSE HER FOR THE REPAIRS. THEY WOULDN'T EVEN CONSIDER PARTIAL PAYMENT. EVEN THOUGH, A CUSTOMER SERVICE REPRESENTATIVE INITIALLY TOLD HER SHE WOULD NEED TO GET THE REPAIRS DONE AND TEN TOYOTA WOULD REIMBURSE HER. UPDATED 12/16/13
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Complaint 10513658 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-05-05
(YYYY-MM-DD)
Date Added To File: 2013-05-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-05-27
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: ANTWERPEN TOYOTA
Dealer's Telephone Number:
Dealer's City: CLARKSVILLE
Dealer's State: MD
Dealer's Zipcode: 21029
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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