NHTSA ID Number: 10512622
Incident Date: 2013-04-20
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: 5TEWN72N41Z
Vehicle Mileage At Failure: 128933
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: GEORGETOWN, KY
Summary of Complaint
I PURCHASED MY TACOMA NEW IN 2001 AND RECENTLY I HEARD OF A RECALL CONCERNING THE FRAME OF THE VEHICLE, SO I TOOK MY TRUCK TO GLENN TOYOTA IN FRANKFORT KY. I WAS TOLD THAT THE FRAME WAS BAD AFTER THEY CHECKED THE FRAME BY HITTING IT WITH A HAMMER AND PUTTING A HOLE IN THE FRAME. I WAS TOLD THEY WOULD BUY BACK MY TRUCK FOR 1.5 TIMES THE BLUE BOOK VALUE. WE DONE SOME PAPER WORK WHEN THEY REALIZED MY TRUCK WAS A 2001 INSTEAD OF A 2000. I WAS THEN TOLD THEY WOULD NEITHER BUY BACK MY VEHICLE NOR FIX MY TRUCK THEY PUT A HOLE IN. I FILED A COMPLAINT WITH TOYOTA AND I WAS TOLD THEY DID NOT HAVE TO FIX OR BUY BACK MY TRUCK BECAUSE IT WAS A ?VOLUNTARY RECALL?. THIS ALLOWED THEM TO NO LONGER HONOR ANY PART OF THIS RECALL WHICH INCLUDES NOT FIXING NOR BUYING BACK THE TRUCKS WITH FRAME PROBLEMS THAT ARE NEWER THEN 2000. I WAS ALSO TOLD I HAD WAITED TOO LONG FROM THE TIME THE RECALL WAS FIRST ISSUED. I WAS IN THE MILITARY DURING THE ISSUING OF THIS RECALL. DURING MY MILITARY OBLIGATION I SPENT A YEAR IN AFGHANISTAN AND A YEAR IN IRAQ. CLEARLY I WAS NOT IN A POSITION TO HEAR OF THE RECALL NOR BRING MY VEHICLE INTO A DEALERSHIP. NOT ONLY IS THIS BUSINESS PRACTICE NOT FAIR (DOING ONE THING FOR ONE CUSTOMER AND NOT OFFERING THE SAME DEAL TO THE NEXT), BUT TOYOTA CLEARLY KNOWS THERE IS UNSAFE VEHICLES ON THE ROAD AND DOES NOT WANT TO FIX THEIR MISTAKE. TOYOTA HAS MADE THE DECISION THAT IF THE VEHICLES FROM THE YEARS RANGING 1996-2000 FAILED THE SAME TEST THAT MY VEHICLE FAILED IT WAS UNSAFE AND SHOULD BE BOUGHT BACK. I KNOW THAT THIS MUST BE A SAFETY CONCERN OR TOYOTA WOULD NO LONGER TEST THE VEHICLES FROM 1996-2000 STILL. I AM VERY DISAPPOINTED HOW TOYOTA HAS HANDLED THIS SITUATION, ESPECIALLY SINCE I WORK FOR TOYOTA MOTOR MANUFACTURING OF KENTUCKY (TMMK), AND I FEEL TOYOTA SHOULD BE HELD ACCOUNTABLE FOR THE VEHICLES THEY ARE SELLING. *TR
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Complaint 10512622 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-04-20
(YYYY-MM-DD)
Date Added To File: 2013-05-18
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-05-18
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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