NHTSA ID Number: 10501985
Incident Date: 2013-03-05
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: 1FADP3L96DL
Vehicle Mileage At Failure: 125
Vehicle Speed: 45
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: ST. CHARLES, IL
Summary of Complaint
THE PROBLEM WITH THE 2013 FORD FOCUS ST, A SPORTY VERSION OF THE STANDARD FOCUS IS WITH THE GOODYEAR 235/40/18" SUMMER ONLY TIRES AS A STANDARD TIRE FOR ALL ST'S. I CONTACTED FORD CUSTOMER RELATIONS LOOKING FOR ASSISTANCE, THEY OPENED A CASE NUMBER ([XXX]). I CALLED THE SALES MANAGER AT ASKING IF HE HAD ANY CONCERNS ABOUT SELLING A CAR WITH SUMMER ONLY TIRES. AFTER A BRIEF DISCUSSION HE AGREED THAT FORD SHOULD HAVE OFFERED AN OPTIONAL PACKAGE FOR THE CAR AS THEY DO FOR THE MUSTANG GT. I ALSO CONTACTED GOODYEAR'S CUSTOMER SERVICE, THEY ALSO DIDN'T RECOMMEND THIS TIRE FOR WINTER DRIVING AND SUGGESTED FORD COULD HAVE OFFERED SEVERAL OTHER ALL WEATHER HIGH PERFORMANCE TIRES. I WAS NOT TOLD THIS WAS A SUMMER ONLY TIRE FROM THE DEALER OR FORD, AND I SHOULD PURCHASE A WINTER SET OF TIRES AND WHEELS BEFORE DRIVING THE CAR. FOR AN ENTRY LEVEL CAR FOR SOME BUYERS THIS COULD BE A PROBLEM AND AN ADDED COST NOT EXPLAINED BEFORE THE SALE. TODAY I RECEIVED A CALL FROM [XXX]THE REGIONAL FORD CUSTOMER SERVICE MANAGER. SHE HAD REVIEWED THE CASE WITH A FORD TECH MANAGER FOR THE FOCUS ST, THEY CONCLUDED THAT THE CAR COMES THIS WAY WITH SUMMER TIRES ONLY AND SHOULD NOT BE DRIVEN IN SNOW BUT CUSTOMERS CAN PURCHASE A SECOND SET OF ALL WEATHER TIRES AND WHEELS FROM LOCAL TIRE DEALERS SINCE THE FORD DEALER DOES NOT OFFER AN OPTION OR TIRES. NO OFFER FOR REPLACEMENT OF THE TIRES, NO CREDIT FOR THE SUMMER TIRES TOWARDS PURCHASE OF ALL SEASON TIRES, OR MOUNT & BALANCE OF TIRES I COULD PURCHASE. AT THE DEALER OR FORD THERE IS NO OPTION TO PURCHASE AN ALL SEASON TIRE FOR A MAIN STREAM SPORTY ECONOMY CAR, LIMITING IT'S USE TO ABOVE FREEZING TEMPERATURE DRIVING. I'M VERY SURPRISED AND DISAPPOINTED BY FORDS UNWILLINGNESS TO PROVIDE ANY SOLUTIONS FOR A SERIOUS DRIVABILITY AND SAFETY ISSUE WITH THE 2013 FORD FOCUS ST DURING WINTER DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
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Complaint 10501985 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-03-05
(YYYY-MM-DD)
Date Added To File: 2013-03-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-03-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: TIRES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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