NHTSA ID Number: 10495992
Incident Date: 2013-01-30
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: WINDSTAR
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: 2FMZA51441B
Vehicle Mileage At Failure: 185400
Vehicle Speed: 40
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: OCONOMOWOC, WI
Summary of Complaint
I HEARD LOUD CLUNKING SOUNDS IN THE FRONT THAT WERE MORE PRONOUNCED WHEN I WENT OVER BUMPS. THE SWAY BAR HAS BROKEN OFF FROM THE FRONT SUB-FRAME PASSENGER SIDE OF THE CAR. THE DEALER SAID THE SUB-FRAME IS SO RUSTED THAT THE ONLY WAY TO REATTACH THE SWAY BAR IS TO REPLACE THE ENTIRE FRONT SUB-FRAME AT A COST OF $3,500. IT IS NOT COVERED UNDER PREVIOUS RECALLS, SINCE THE PRIOR 2 RECALLS IN 2010 AND 2011 ONLY SPECIFICALLY COVERED THE REAR AXLE AND THE SEPARATION OF THE FRONT LOWER CONTROL ARMS ATTACHING BRACKETS AND BODY MOUNT ATTACHMENTS AT THE REAR OF THE FRONT SUB-FRAME. THIS PROBLEM IS SO SIMILAR TO THE JAN. 2011 RECALL W/A PART BREAKING OFF FROM A RUSTED SUB-FRAME. IT'S THE CORROSION OF THE SUB-FRAME THAT IS AT THE ROOT OF THESE PROBLEMS. THEY SHOULD HAVE JUST REPLACED THE SUB-FRAME AT THAT TIME INSTEAD OF DOING A PATCH JOB W/ BRACKETS. THE DEALER DEEMED MY CAR UNSAFE TO DRIVE, AS I WON'T HAVE CONTROL OF MY CAR ON QUICK TURNS OR BE ABLE TO MAKE FAST MANEUVERS IN THE EVENT OF AN ACCIDENT OR TO AVOID POTENTIAL ACCIDENTS. ANOTHER RISK IS THAT MY ENGINE MAY FALL OUT THE BOTTOM OF MY CAR WHILE DRIVING (WHICH I SEE HAS HAPPENED TO OTHERS WITH MY SAME PROBLEM), ENDANGERING MY FAMILY AND OTHERS ON THE ROAD. I PLAN ON PARKING THIS CAR IN MY DRIVEWAY AND WAITING FOR FORD TO BE FORCED TO RECALL THESE VEHICLES. IN THE MEANTIME, IF ANY OF YOU HAVE A SIMILAR PROBLEM, PLEASE REPORT THEM TO FORD CORPORATION AND THE NHTSA, SO WHAT I BELIEVE TO BE AN INEVITABLE RECALL WILL BE EXPEDITED. EVEN THE FORD CUSTOMER SERVICE REP ENCOURAGED ME TO FILE A REPORT WITH THE NHTSA BECAUSE SHE HAS GOTTEN CALLS WITH OTHER SIMILAR COMPLAINTS. SHE WAS VERY SYMPATHETIC TO MY SITUATION BUT SAID THERE IS NOTHING SHE CAN DO UNTIL ENOUGH COMPLAINTS GET FILED WITH THE NHTSA SO THEY OPEN AN INVESTIGATION. WHAT HAPPENED TO COMPANIES WANTING TO HELP THEIR CUSTOMERS W/O BEING FORCED BY A GOVERNMENTAL AGENCY?! *TR
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Complaint 10495992 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-01-30
(YYYY-MM-DD)
Date Added To File: 2013-01-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2013-01-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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