NHTSA ID Number: 10490276
Incident Date: 2012-11-27
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 5TEWM72N63Z
Vehicle Mileage At Failure: 105000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: HAVERHILL, MA
Summary of Complaint
MY 2003 TOYOTA TACOMA WITH 105K MILES WAS FOUND DURING AN INSPECTION TO HAVE A RUSTED FRAME TOYOTA HAS ADMITTED TO THE DEFECT AND REFUSES TO CORRECT I OWN AND BOUGHT NEW A 2003 TOYOTA TACOMA FROM ROCKINGHAM TOYOTA IN SALEM, NH. I WAS JUST INFORMED BY MY MECHANIC ON 12/5/2012 THAT MY TRUCK WOULD NOT PASS MASS STATE INSPECTION DUE TO A TROUBLE CODE (CHECK ENGINE LIGHT) AND MOST IMPORTANTLY THAT MY FRAME WAS COMPLETELY RUSTED THROUGH AND THAT MY TOYOTA TRUCK WAS UNSAFE TO DRIVE. I PERSONALLY VERIFIED THIS BY CRAWLING UNDER MY TOYOTA TRUCK AND POKING MY FINGERS THROUGH THE FRAME. MY TOYOTA TACOMA IS READY TO FOLD IN HALF DUE TO THE EXTENT OF FRAME RUST. AFTER CONTACTING TOYOTA IN CALIFORNIA (PHONE 800 331 4331) AND DISCUSSING THE SAFETY ISSUE WITH THE ASSIGNED CASE MANAGER [XXX], I WAS TOLD THAT THERE WAS NOTHING THAT COULD BE DONE TO RECTIFY THIS UNSAFE CONDITION. I ALSO CONTACTED ROCKINGHAM TOYOTA IN SALEM, NH. AND THEY WOULD TAKE NO RESPONSIBILITY FOR THIS UNSAFE CONDITION. THEY MENTIONED THAT THE SAFETY RECALL "PROGRAM" HAD EXPIRED. TOYOTA CORPORATE CLAIMS THAT I RECEIVED SEVEN RECALL NOTICES REGARDING RUSTED FRAME ISSUES. I NEVER RECEIVED ANY RECALL OR NOTICE FROM TOYOTA REGARDING THE FRAME ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 10490276 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2012-11-27
(YYYY-MM-DD)
Date Added To File: 2012-12-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2012-12-27
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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