NHTSA ID Number: 10487482
Incident Date: 2012-11-14
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: EX35
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: JNKAJ09F58M
Vehicle Mileage At Failure: 82000
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: EDEN PRAIRIE, MN
Summary of Complaint
THE DASH BOARD AIRBAG WARNING LIGHT STARTED FLASHING. IT STAYED FLASHING FOR A FEW WEEKS, SO I TOOK IT TO AN INFINITI DEALERSHIP. THE DEALERSHIP TOLD ME THERE WAS SOME TYPE OF COMMUNICATION PROBLEM BETWEEN THE ACU AND OCS UNITS, LOCATED UNDER THE PASSENGER SEAT. THEY SAID THEY COULDN'T TELL ANY MORE THAN THAT, AND WOULD TRY REPLACING THE ACU FIRST (THIS COST ME OVER $1000). THEY THEN SAID IF THE FLASHING LIGHT CAME BACK, THE NEXT STEP WOULD COST ME OVER $3200 (REPLACING THE OCS, I GUESS). I THEN LOOKED ONLINE FOR OTHERS WITH THIS PROBLEM, AS THIS PART IS INSIDE THE CAR, AND WASN'T DAMAGED IN ANY WAY (I HAVE THE OLD PART, LOOKS IN PERFECT CONDITION), SO I WAS SUSPICIOUS THAT THIS WAS A MANUFACTURER'S DEFECT. TO MY SURPRISE, WHEN I SEARCHED FOR 2008 INFINITI EX35, I FOUND NOT ONE, BUT *THREE* RECALLS FOR PASSENGER SEAT ACU/OCS PROBLEMS! WHEN I ASKED THE DEALERSHIP WHY MY REPAIRS WEREN'T COVERED UNDER ONE OF THOSE RECALLS, THEY INSISTED THERE WERE *NO* RECALLS FOR MY VIN. THUS STARTED MY EDUCATION ABOUT "VIN SPECIFIC RECALLS". SO NATURALLY, I ASKED WHY MY VIN WASN'T INCLUDED IN ANY OF THESE RECALLS - THEY ANSWERED "WE DON'T KNOW." SO, I ASKED, "WHO KNOWS?" THEY THEN DIRECTED ME TO YOU (THE NHTSA), WHICH PUZZLED ME, AS I EXPECTED IT WAS NISSAN ITSELF WHICH DECIDES WHAT VIN'S ARE COVERED AND WHICH ARE NOT - THE NISSAN REPRESENTATIVES I SPOKE TO INSISTED THIS WASN'T THE CASE. SO, MY COMPLAINT IS: MY VIN SHOULD BE COVERED BY (ONE OF) THESE RECALLS. I FIND IT EXTREMELY UNLIKELY THAT MY ACU FAILED BECAUSE OF "WEAR AND TEAR". I BELIEVE THERE IS A COMMON PROBLEM(S) UNDERLYING THESE RECALLS, WHICH ALSO AFFECTED MY CAR. A MANUFACTURER'S PROBLEM. *TR
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Complaint 10487482 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2012-11-14
(YYYY-MM-DD)
Date Added To File: 2012-12-05
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2012-12-05
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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