NHTSA ID Number: 10482481
Incident Date: 2012-10-18
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: GOLF
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number: WVWNM7AJ5AW
Vehicle Mileage At Failure: 29545
Vehicle Speed: 45
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: MOUNTAIN VIEW, CA
Summary of Complaint
CHECK ENGINE LIGHT WENT ON A FEW SECONDS AFTER I HAD MERGED A FEW LANES OVER ON THE FREEWAY (101S @HOLLY DURING RUSH HOUR). GLOW PLUG LIGHT FLASHED ONCE OR TWICE. WITHIN 60 SECONDS, THE CAR HAD DIED WHILE TRAFFIC WAS SPEEDING UP ON BOTH SIDES OF ME. PUT ON EMERGENCY FLASHERS. I COULD NOT GET THE CAR STARTED AGAIN, NOR DID I HAVE ENOUGH TIME TO MERGE TO THE SIDE OF THE ROAD (I HAD 2 LANES ON MY RIGHT, 2 ON MY LEFT). AFTER TRYING TO START IT FOR A MINUTE OR SO, CALLED 911. AFTER 10 - 15 MINUTES, CHP CAME AND STOPPED ALL TRAFFIC, PUSHED ME TO THE SIDE OF THE ROAD WITH HIS CAR. CAR STILL WOULD NOT START. TOW TRUCK CAME A WHILE LATER, TOWED ME TO VW DEALER (BOARDWALK) WHICH WAS NEARBY. DEALER: BOARDWALK VOLKSWAGEN, REDWOOD CITY, CA STATUS: FIXED UNDER WARRANTY. PROVIDED ME RENTAL CAR. TOOK 1 WEEK. ALL IN ALL, GAVE ME GOOD SERVICE. THEY REPLACED THE ENTIRE FUEL SYSTEM. HERE IS WHAT THEY DID UNDER WARRANTY (PER THE RECEIPT): * REPLACED HIGH PRESSURE FUEL PUMP * REPLACED AUXILIARY FUEL PUMP * REPLACED FUEL FILTER HOUSING AND FILTER * REPLACED ALL INJECTOR LINES * REPLACED 4 INJECTORS * REPLACED FUEL RAIL * REMOVED AND REINSTALLED FUEL PUMP INSIDE GAS TANK * DRAIN AND REFILL DIESEL * ROAD TESTED RECHECK OK * VENDOR CODE (BOSCH) AND (CBF) NOT A VERY OPPORTUNE TIME FOR A CATASTROPHIC FAILURE, WHILE CRUISING ON THE BUSY RUSH-HOUR HIGHWAY, AND IT HAPPENED VERY FAST. NEVERTHELESS, NO ONE WAS INJURED, AND THE CAR IS NOW BACK ON THE ROAD. I KNOW SEVERAL PEOPLE WITH THESE CARS OF THIS VINTAGE, AND I WILL ENCOURAGE THEM TO CONTACT VW TO TRY AND REPLACE THE PUMP BEFORE IT FAILS. ON THE TRICLUB FORUM, THERE ARE EXAMPLES OF THIS SAME THING HAPPENING 100S OF TIMES TO THESE CARS. HERE IS MY ENTRY: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?P=3978779 SOMEONE ON THE FORUM ENCOURAGED ME TO FILE AN INCIDENT WITH NHTSA, SO I AM DOING THAT HERE. *TR
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Complaint 10482481 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2012-10-18
(YYYY-MM-DD)
Date Added To File: 2012-10-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2012-10-28
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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