NHTSA ID Number: 10464394
Incident Date: 2012-04-25
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number: 2D4RN5D16AR
Vehicle Mileage At Failure: 43026
Vehicle Speed: 65
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PLEASANT HILL, MO
Summary of Complaint
TWICE IN THE PAST TWO MONTHS THE ALUMINUM VALVE STEMS THAT HOLD THE TPMS SENSORS ON OUR GRAND CARAVAN HAVE BROKEN OFF. 1ST INCIDENT IN APRIL WHILE VEHICLE WAS PARKED IN DRIVEWAY AND SECOND WHILE MY WIFE AND CHILDREN, AGE 5 AND 4 YEARS, WERE TRAVELING AT HIGHWAY SPEEDS. THE SECOND INCIDENT STRANDED MY WIFE AND CHILDREN IN 100+ DEGREE F HEAT FOR CLOSE TO AN HOUR WHILE THEY HAD TO WAIT FOR AAA TO ARRIVE AND CHANGE THE SPARE FOR THEM. THANKFULLY IT WAS A REAR TIRE THAT BLEW OUT AND NOT A FRONT. COULD HAVE ENDED MUCH WORSE. UPON INSPECTION NOTICED THAT TIRE SIDEWALL HAD EXCESSIVE WEAR FROM LOOSING AIR AT HIGHWAY SPEEDS AND BEING DRIVEN TO SAFE STOPPING POSITION. DECIDED TO GO AHEAD AND PURCHASE FOUR NEW TIRES BECAUSE WIFE AND CHILDREN WILL BE TAKING AN EXTENDED DRIVING TRIP SOON. NOTICED THAT THE 2011 AND 2012 MODELS NOW HAVE THE MUCH MORE RELIABLE RUBBER VALVE STEMS AND SENSORS INSTEAD OF THE FAILING ALUMINUM STEMS. A LITTLE RESEARCH SHOWS THAT THEY WILL INTERCHANGE DIRECTLY. ASKED DEALER IF THEY WOULD REPLACE ALL FOUR WITH MORE RELIABLE STEM AT TIME OF TIRE CHANGE. SAID YES, BUT ONLY IF I PAY FOR THEM. AMOUNT? CLOSE TO $400.00 WHY SHOULD THE CUSTOMER PAY FOR A PART THAT IS POORLY DESIGNED AND KNOWN FOR FAILURE. A LITTLE RESEARCH OF THE NHTSA WEBSITE FOR MULTIPLE MODEL YEARS OF DODGE AND CHRYSLER VEHICLE SHOWS THAT THIS HAS BEEN AN ISSUE FOR A NUMBER OF YEARS NOW AND HAS AMASSED A LARGE NUMBER OF COMPLAINTS. ARE WE JUST WAITING UNTIL SOME PERSON GETS SERIOUSLY INJURED OR KILLED BEFORE THIS GETS ADDRESSED? LUCKILY MY WIFE AND CHILDREN WERE NOT INJURED, I JUST HOPE EVERYONE ELSE IS JUST AS LUCKY. *TR
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Complaint 10464394 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2012-04-25
(YYYY-MM-DD)
Date Added To File: 2012-07-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2012-07-06
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: WHEELS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: BiFuel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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