NHTSA ID Number: 10464151
Incident Date: 2011-08-14
Manufacturer's Name: Toyo Tire Holdings of Americas, Inc.
Vehicle/Equipment Make: TOYO
Vehicle/Equipment Model: VERSADO LX II
Model Year: 9999
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 4
Was Vehicle Towed: Unknown
Consumer Location: WARNER ROBINS, GA
Summary of Complaint
AUG 2008, PURCHASED 4 VERSADO LX TIRES AT 46851 MILES. ON 14 AUG 2011, HAD A TIRE BLOW ON RIGHT REAR ON I-16. THERE WAS $75 DAMAGE TO CAR AS THE TIRE TORE THE FACTORY MUD GUARD FROM THE FENDER. TIRE WAS REPLACED FOR $53 UNDER WARRANTY AT 77968 MILES. ON 10 OCT 11, RETURNED TO DEALER AND FOUND 2ND TIRE SEPARATING. REPLACED FOR $73 UNDER WARRANTY AT 79720. ON 23 MAY 2012, 3RD TIRE WAS FOUND TO BE SEPARATING AT 84275 MILES. I CONTACTED TOYO BY EMAIL. REP CALLED MY LOCAL TIRE DEALER, RAFFIELD TIRE, AND DISCUSSED ISSUE. DEALER WAS TOLD TO RE-INSPECT 4TH TIRE CLOSELY WHILE REPLACING THE 3RD TIRE FOR $83 UNDER WARRANTY. IT APPEARED TO BE OK. ON 3 JUL 12 THE 4TH TIRE WAS REPLACED FOR $79 UNDER WARRANTY AT 85676. HAD LONG DISCUSSION WITH TOYO CUSTOMER SERVICE. WAS TOLD THERE WERE "NO KNOWN ISSUES WITH THIS TIRE". VERY FUNNY THAT ALL 4 TIRES FOR MY VEHICLE FAILED. TIRE DEALER DOES ROTATION/BALANCE/CHECK EVERY 5000 MILES. WANTED TOYO TO REPLACE THIS TIRE AT THEIR COST DUE TO ALL OF THE TROUBLE I HAVE HAD. REP REFUSED, STATING THAT THE GOVERNMENT WOULD NOT LET THEM DO ANY CUSTOMER RELIEF OTHER THAN THE LIMITED WARRANTY ON TIRE. OTHERWISE, "THEY WOULD BE GUILTY OF HIDING DEFECT INFORMATION FROM THE GOVERNMENT". I CANNOT BELIEVE THERE ARE NO KNOWN ISSUES IF ALL 4 OF MY TIRES FAILED. THEY ALSO COULD NOT PAY FOR THE REPAIR I HAD DONE IN AUG 2011 SINCE THE TIRE WAS NOT TURNED OVER TO AN INDEPENDENT 3RD PARTY FOR ANALYSIS. *JS
Complaint 10464151 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2011-08-14
(YYYY-MM-DD)
Date Added To File: 2012-07-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2012-07-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Unknown
Product Type: Tire
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: TIRES:TREAD/BELT
Anti-Lock Brakes: Unknown
Cruise Control: Unknown
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier: CXA4DWC1908
Tire Size: * 235/65R16
Location Of Tire: Driver Side Rear
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure: Blowout
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired: N
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat
:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: RAFFIELD TIRE
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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