NHTSA ID Number: 10449118
Incident Date: 2011-08-18
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 4T1BE46K78U
Vehicle Mileage At Failure: 69000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: MOHEGAN LAKE, NY
Summary of Complaint
MY MECHANIC NOTICED THAT ALL 4 STRUTS WERE LEAKING WHEN I HAD MY TIRES ROTATED. I NOTICED THAT MY CAR WAS VERY UNSTABLE ON THE ROAD AND SWAYING ALL OVER THE PLACE. TOOK THE CAR TO MY TOYOTA DEALER. THEY SAID THAT THE STRUTS WERE LEAKING, BUT ACCORDING TO TOYOTA EXTRA CARE, SOME LEAKAGE IS NORMAL AND THE STRUTS WERE NOT LEAKING ENOUGH TO HAVE THEM REPLACED UNDER THE WARRANTY. THE CAR CONTINUED TO GET WORSE AND I TOOK IT BACK TO A TOYOTA DEALER ON 2/14/12. THEY TOLD ME ALL 4 STRUTS WERE LEAKING PAST THE NORMAL AMOUNT AND SHOULD BE REPLACED. THEY ALSO SAID THE FRONT AND REAL LINKS AND BUSHINGS SHOULD BE REPLACED BECAUSE THE CAR IS ALL OVER THE ROAD AND THERE IS NOISE FROM THESE COMPONENTS. THEY CONTACTED TOYOTA EXTRA CARE WHO SAID THEY NEEDED TO SEND AN ADJUSTER OUT TO LOOK AT THE VEHICLE. THE ADJUSTER SAID THAT ONLY 2 STRUTS WERE LEAKING ENOUGH TO BE REPLACED AND NO OTHER PARTS NEEDED REPLACING. HE ALSO SAID HE DIDN'T HEAR THE NOISE. AMAZING! EXTRA CARE HAS REFUSED TO HONOR THE WARRANTY ON THE OTHER PARTS BECAUSE THEY SAY THEY HAVE NOT FAILED. THE DEALER CLAIMS THEY SHOULD ALL BE REPLACED. I THINK IT IS ABSURD THAT TOYOTA EXTRA CARE IS STANDING ON A TECHNICALITY ON HOW MUCH THE STRUTS ARE LEAKING AND WILL NOT COVER ALL 4. THEY ARE LEAVING ME WITH AN UNSAFE VEHICLE. THE CERTIFIED MECHANICS THAT HAVE LOOKED AT MY CAR ALL SAY THAT ONCE THE STRUT IS LEAKING IT SHOULD BE REPLACED NO QUESTION ABOUT IT. I HAVE READ THAT THIS IS A PROBLEM WITH MANY TOYOTA CAMRYS FROM THIS YEAR. I PAID FOR THE EXTENDED WARRANTY AND TOYOTA SHOULD DO THE RIGHT THING. NOT WAIT UNTIL MORE PARTS FAIL OR I HAVE AN ACCIDENT BECAUSE THE SUSPENSION IS COMPROMISED. I WILL NEVER PURCHASE ANOTHER TOYOTA BECAUSE OF THIS. THIS IS A SAFETY ISSUE THAT SHOULD BE TAKEN CARE OF. *TR
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Complaint 10449118 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2011-08-18
(YYYY-MM-DD)
Date Added To File: 2012-02-23
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2012-02-23
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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