NHTSA ID Number: 10437396
Incident Date: 2011-11-17
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: 1D4HD58D45F
Vehicle Mileage At Failure: 77000
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: SAINT ROSE, LA
Summary of Complaint
ON NOV 11, I USED MY 2005 DURANGO LTD, 5.7 HEMI FOR ERRANDS. IT IS VERY LIGHTLY USED. I PARKED IT IN MY DRIVEWAY AND ON NOV 17 I WENT TO LOAD IT FOR A TRIP. I FOUND IT FILLED WITH AN ACRID SMOKE. I AIR'D IT OUT AND BEGAN LOOKING FOR THE CAUSE OF THE SMELL AND SMOKE. THE NEXT MORNING WE FOUND THAT THE MAIN WIRING BLOCK LOCATED IN THE DRIVERS SIDE KICK PANEL HAD MELTED DOWN, VERY MANY WIRES HAD MELTED AND THE COVER HAD MELTED TO THE PANEL AND CARPET. I CALLED DODGE THAT DAY, THEY SAID THEY WOULD HAVE THE CASE MGR CALL ME BY THE NEXT EVENING. BUT OF COURSE THAT WAS ACTUALLY BUSINESS DAYS SO MONDAY EVENING THEY CALLED ME TO VERIFY MY ADDRESS? I ASKED IF THIS WAS THE CASE MGR AND SHE SAID YES AND WAS CALLING TO VERIFY MY ADDRESS. OF COURSE I TOLD HER WE GAVE THE ADDRESS ON FRIDAY AND IT IS THE SAME AS WHEN I BOUGHT THE VEHICLE AND ON ALL OF MY RECORDS. SHE SAID SHE WOULD HAVE AN INSPECTOR CALL ME. HE CALLED ON THE 23RD AND INSPECTED IT ON SATURDAY 11/26/2011. HE TOOK ALOT OF PICTURES AND SAID WOULD FILE THE REPORT THE NEXT WEEK BUT HAD NO CONTROL WHEN DODGE WOULD CALL ME BACK OR IF DODGE WOULD DO ANYTHING ABOUT IT. THIS VEHICLE IS IN EXCELLENT CONDITION, WITH LOW MILES AND A DOCUMENTED SERVICE HISTORY. WHEN I FIRST BOUGHT IT WAS HELD AT THE FIRST DEALER I BROUGHT IT TO DUE TO THE CHECK VALVE RECALL. IT IS IN THE GAS TANK AND WAS MALFUNCTIONING AND CAUSING GAS TO FLY BACK OUT WHEN FILLING THE TANK. IT HAS BEEN DOING IT AGAIN LATELY FOR ABOUT THE LAST MONTH. THE INSPECTOR SAID THAT A RECALL HAD BEEN PERFORMED ON THE DASH PANEL WHICH HAD CAUSED FIRES. I TOLD HIM I HAD NO KNOWLEDGE OF EVER GETTING THAT WORK DONE, UNLESS IT WAS BEFORE I BOUGHT IT OR THEY DID NOT TELL ME OF THE REPAIR WHEN IT WAS DONE. HE SAID GOOD I HAD ALL OF THE WINDOWS SHUT OR IT MAY HAVE IGNITED (AND BURNED MY HOUSE DOWN WITH US IN IT). NOW I HAVE A $35000 6 YR OLD, GREAT LOOKING BOAT ANCHOR! *TR
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Complaint 10437396 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: Yes
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2011-11-17
(YYYY-MM-DD)
Date Added To File: 2011-11-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2011-11-27
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 8
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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