NHTSA ID Number: 10429030
Incident Date: 2011-09-30
Manufacturer's Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 328I
Model Year: 2009
9999 If Unknown Or N/A
Vehicle Identification Number: WBAWB33519P
Vehicle Mileage At Failure: 38473
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: LUDOWICI, GA
Summary of Complaint
I PURCHASED A 2009 BMW 238I. I TOOK IT TO GET AN OIL CHANGE ON 30 SEPT 11. I DROPPED IT OFF, GOT A LOANER, AND WENT TO WORK. BEFORE I DROPPED IT OFF THAT MORNING THE CAR RAN GREAT, IT HAD NO TICKING, NO ENGINE LIGHTS NOR LOSS OF POWER. I HADN'T HEARD FROM BMW SO I CALLED THEM, THEY SAID THAT THEY HAD TALKED TO BMW NA AND I NEED TO AGREE TO THEM REMOVING MY VALVE COVER, AT MY EXPENSE $700. I SAID THAT I ONLY WANTED AN OIL CHANGE. HE TOLD ME THEY TERMINATED MY WARRANTY. MY WARRANTY WAS FOR 4YR/50,000 MILES, IT HAD NOT EXPIRED. I WAS VERY UPSET AND MADE MULTIPLE ATTEMPTS TO CALL BMW NA AND THE SUPERVISOR TOLD ME THAT THEY WOULD HAVE TO GO WITH WHAT THE SERVICE CENTER SAID AND THERE WAS NO ONE ELSE TO TALK TO. DISAPPOINTED, I PICKED MY CAR UP. THE CHECK ENGINE LIGHT CAME ON AND WHILE I WAS ON THE HIGHWAY THE CAR MADE SOME LOUD TICKING NOISES AND THE CAR SEEMED TO BE EXPERIENCING SOME POWER LOSS, IN THE MIST OF HIGH TRAFFIC. I WAS IN THE MIDDLE LANE WHEN IT STARTED AND I IMMEDIATELY GOT OVER TO GOT OFF THE HIGHWAY. AND AS I PULLED OFF THE HIGHWAY THE CAR SUDDENLY SHUT OFF (NO POWER), I BARELY MADE IT OFF THE ROAD. IT JUST SHUT OFF! I HAD TO CALL FOR A TOW. THAT WEEKEND THE CAR CRANKED UP AND IT SEEMED TO BE NOTHING WRONG. I TOOK IT AROUND THE BLOCK TO SEE IF IT WAS OKAY. THE TICKING RETURNED AND THE CAR SHUT OFF AGAIN AND I HAD TO COAST IT OFF THE ROAD ONTO CHURCH GROUNDS AND CALL A TOW TRUCK AGAIN. AND NOW IT WILL NOT CRANK AT ALL. THIS IS MY ONLY CAR AND I HAVE TO RENT A CAR. I DID SOME RESEARCH ONLINE AND FOUND SEVERAL RECALLS, FOR EXAMPLE: BMW HIGH-PRESSURE FUEL PUMP VOLUNTARY EMISSIONS RECALL AND VOLUNTARY EMISSIONS AND SAFETY RECALLS AND TONS OF COMPLAINTS ABOUT SAFETY AND HOW BMW TERMINATES A LOT OF PEOPLE'S WARRANTIES PRIOR TO THEIR EXPIRATION DATE. BMW SEEMS TO BE PUTTING ALL OF OUR LIVES AT RISK AND TERMINATING WARRANTIES AT WILL. *TR
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Complaint 10429030 Documents
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- 3X Stronger than the leading full synthetic*
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2011-09-30
(YYYY-MM-DD)
Date Added To File: 2011-10-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2011-10-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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