NHTSA ID Number: 10426843
Incident Date: 2011-08-08
Manufacturer's Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: LEGACY
Model Year: 2007
9999 If Unknown Or N/A
Vehicle Identification Number: 4S3BP626X77
Vehicle Mileage At Failure: 76000
Vehicle Speed: 55
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: YORK, PA
Summary of Complaint
THE ELECTRONIC DISPLAY FOR THE HVAC CONTROLS AND RADIO GO OFF AND COME ON INTERMITTENTLY FOR NO REASON. WHEN THE DISPLAY IS OFF, YOU CANNOT ENGAGE DEFROST, HEAT, A/C, AND NONE OF THE RADIO CONTROLS AT ALL. THE ONLY CONTROL THAT STILL FUNCTIONS IS THE FAN SPEED OF THE HVAC CONTROLS. THIS OCCURRENCE IS WELL DOCUMENTED AMONG NUMEROUS SUBARU OWNERS, ON THE OWNERS GROUP WWW.LEGACYGT.COM, OF WHICH I AM A MEMBER, FROM 9/29/2004 TO 5/2/2011. HTTP://LEGACYGT.COM/FORUMS/SHOWTHREAD.PHP/LOSS-OFF-POWER-RADIO-AND-CLIMATE-CONTROL-3459.HTML?HIGHLIGHT=RADIO+LIGHT+PROBLEM I FEEL THAT THIS IS A SAFETY ISSUE DUE TO THE FACT OF NOT BEING ABLE TO OPERATE OR CONTROL ANY OF THE DEFROST FEATURES OF THE HVAC, OR OPERATE THE CARS HEATER CONTROLS. I HAVE CONTACTED SUBARU CORPORATE AND THIS WAS THEIR REPLY: [XXX], THANK YOU FOR CONTACTING SUBARU OF AMERICA, INC. I REGRET A CONCERN REGARDING YOUR VEHICLE PROMPTED YOUR CONTACT TO US AND I APPRECIATE THE OPPORTUNITY TO BE OF ASSISTANCE. AT THIS TIME THERE ARE NO RECALLS OR SERVICE CAMPAIGNS FOR THE CONCERN YOU ARE EXPERIENCING. IN LOOKING AT YOUR VEHICLE IDENTIFICATION NUMBER, I DO SEE THAT THERE ARE TWO SERVICE PROGRAMS AFFECTING YOUR VEHICLE WHICH WOULD NEED TO BE COMPLETED. THEY ARE WVU31 AND WVM23 - BOTH ARE ECM REPROGRAMMING. THESE SERVICE CAMPAIGNS CAN BE COMPLETED FREE OF CHARGE THROUGH ANY AUTHORIZED SUBARU DEALERSHIP. SINCE THERE ARE NO RECALLS OR SERVICE CAMPAIGNS RELATED TO THE PROBLEM YOU ARE HAVING, THERE WOULD NOT BE ANY FURTHER WARRANTY COVERAGE. THE WARRANTY FOR THE RADIO AND HVAC SYSTEMS IS 3 YEARS OR 36,000 MILES, WHICHEVER COMES FIRST. AS YOU KNOW, THIS WARRANTY HAS EXPIRED. I HAVE UPDATED OUR RECORDS TO REFLECT YOU AS THE NEW OWNER OF THIS VEHICLE. SHOULD YOUR VEHICLE BE AFFECTED BY A RECALL OR SERVICE CAMPAIGN IN THE FUTURE, WE WOULD NOTIFY YOU VIA THE MAIL. PLEASE LET ME KNOW IF YOU HAVE ANY FURTHER QUESTIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 10426843 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2011-08-08
(YYYY-MM-DD)
Date Added To File: 2011-09-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2011-09-22
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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