NHTSA ID Number: 10422557
Incident Date: 2009-07-01
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: KM8JM12BX8U
Vehicle Mileage At Failure: 1500
Vehicle Speed: 25
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: OXON HILL, MD
Summary of Complaint
OWNER (HYUNDAI TUCSON 2008 GLS) HYUNDAI CUSTOMER SERVICE AND REPRESENTATIVE IS THE WORSE. MY VEHICLE HAS BEEN CUTTING OFF WITHOUT ANY WARNING. I'VE TAKEN MY CAR TO THE DEALER NUMEROUS TIME INDICATING THE CAR CUT-OFFS WITHOUT WARNING. IN ADDITION, I TOOK MY CAR TO THE DEALER IN 2009 COMPLAINING ABOUT THE CUT-OFF AND NOT PICKING UP SPEED. THE DEALER OURISMAN HYUNDAI (LAUREL) SERVICE REPRESENTATIVE INDICATED THERE IS A VALUE THAT ALLOWS THE AIR FLOW INTAKE FOR THE VEHICLE NOT OPENING UP PROPERLY. NEEDLESS TO SAY; THEY HAVE DONE NOTHING. AGAIN THE VEHICLE WENT BACK IN FOR CHECK ENGINE LIGHT AND CUTOFF. THEIR EXPLANATION, THE GAS TANK WAS NOT TIGHT. IN 2010 THE VEHICLE CUTOFF WITH WARNING AND NOW IS CUTTING OFF WITHOUT WARNING. TO DATE THE VEHICLE HAS CUTOFF WITHOUT WARNING MORE THAN 10 TIMES TO INCLUDE AUGUST 16, 2011 (SPEED 10 MPH), AUGUST 17, 2011 (SPEED 15 MPH), AUGUST 23, 2011 (SPEED 20 MPH) AND AUGUST 29, 2011, (SPEED 60 MPH) WITHOUT WARNING. EACH TIME, I'VE TAKEN THE VEHICLE TO THE DEALER; HOWEVER THEY CANNOT REPLICATE THE PROBLEM. AS I MENTIONED TO THEM, THE VEHICLE CUT-OFFS WHEN IT WANTS TO WITHOUT WARNING. THE CUTOFF WITHOUT WARNING IS AN ACCIDENT WAITING TO HAPPEN. THE AUGUST 29, 2011(AT 60 MPH) 7:45AM CUT-OFF WAS FORTUNATE THE VEHICLE IN THE BACK DID NOT REAR END ME. THE VEHICLE CUTOFF, AGAIN ON AUGUST 29, 2011 AT 5:45 PM. THE VEHICLE HAS BEEN WITH THE DEALER EACH TIME, HOWEVER THEY CANNOT DUPLICATION OF LOCATE THE PROBLEM. HOWEVER, THEY WANT ME TO PAY TO REPLACE THE MASS AIR FLOW SENSOR WITH MAY NOT BE THE PROBLEM. THE JULY INCIDENT WAS THE FIRST TIME. THE VEHICLE IS BACK AT THE DEALER TRYING TO DETERMINE THE PROBLEM. UPDATED 09/08/11*LJ *TR UPDATED 2/23/12 *CN
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Complaint 10422557 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2009-07-01
(YYYY-MM-DD)
Date Added To File: 2011-08-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2011-08-30
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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