NHTSA ID Number: 10398607
Incident Date: 2009-03-02
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: ENVOY XUV
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: 1GKET12S656
Vehicle Mileage At Failure: 45000
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: LINCOLN, ND
Summary of Complaint
PURCHASED THE 2005 GMC ENVOY XUV USED IN 2009 WITH 41000 MILES. WITHIN 3 MONTHS THE ENVOY STARTED HAVING REAR DOOR LATCH FAILURES. THE REAR DOOR AND GLASS CAN BE OPENED IN A TRADITIONAL SIDE DOOR MODE OR A TRUCK BED MODE. FREQUENTLY THE ELECTRONIC LATCHES THAT OPERATE TO LET THE DOOR FUNCTION IN EITHER WAY WOULD FAIL. THE ENVOY HAS BEEN IN SEVERAL TIMES OVER THREE YEARS TO HAVE ALL THE LATCHES REPAIRED AND OR REPLACED. EACH LATCH HAS BEEN REPLACED SEVERAL TIMES. WHEN THE LATCHES FAIL, AND THEY HAVE FAILED IN A CONFIGURATION THAT WHEN I TRIED TO OPEN THE DOOR IN A SIDE DOOR WAY, THREE LATCHES LET LOSE AND THE DOOR FELL OPEN WITH ONLY ONE LATCH HOLING THE REAR DOOR ON. I WAS FORCED TO HAVE TO LIFT THE DOOR BACK INTO THE SLOTS WHERE THE DOOR PEGS LOCK INTO THE LATCHES. ONE TIME THREE LATCHES FAILED AND I HAD TO USE BUNGEE CORDS TO KEEP THE DOOR CLOSED SO THAT I COULD DRIVE IT TO THE DEALER TO HAVE THE LATCHES REPLACED. THE DEALER CHARGES ME 50 DOLLARS PER VISIT PER THE WARRANTY, HOWEVER THE VEHICLE HAS TO GO IN AT LEAST 3 TIMES A YEAR TO HAVE THE LATCHED LOOKED AT AND REPAIRED OR REPLACED. THEY REPLACE THE FIXED LATCHES AT NO COST BUT I STILL GET CHARGED 50 DOLLARS FOR THE VISIT. THE WARRANTY IS SOON TO BE OFF THIS VEHICLE. ALSO THE GAS GAUGE FAILED TO OPERATE CORRECTLY WITHIN MONTHS OF OWNING THE ENVOY. THE GAS GAUGE WOULD SHOW MORE FUEL THEN WHAT I HAD, OR SHOW NO FUEL WHATSOEVER EVEN THOUGH I HAD JUST FILLED THE GAS TANK UP. THE GAUGE NEEDLE WOULD BOUNCE BACK AND FORTH ALL THE TIME OR GET STUCK FULL OR EMPTY AS WELL. IT WAS FOUND THAT THERE WAS A BAD FUEL LEVEL SENSOR IN THE TANK. IT WAS REPLACED. I HAVE ALSO HAD TO REPLACE THE FRONT PINIONS OF THE ENVOY TWICE DURING THE THREE YEARS I HAVE OWNED IT BECAUSE THEY WERE LEAKING. I HAVE ALSO HAD TO HAVE THE DIFFERENTIAL CARRIER OVERHAULED BECAUSE THE FRONT DIFFERENTIALS WERE BOTH LEAKING. THESE PINIONS AND DIFFERENTIAL REPAIRS WERE THREE DIFFERENT VISITS TO THE DEALER, NOT AT ONCE. *TR
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Complaint 10398607 Documents
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- Restores fuel economy
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2009-03-02
(YYYY-MM-DD)
Date Added To File: 2011-05-02
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2011-05-02
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: LATCHES/LOCKS/LINKAGES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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