NHTSA ID Number: 10379994
Incident Date: 2011-01-24
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM 2500
Model Year: 2007
9999 If Unknown Or N/A
Vehicle Identification Number: 3D7KS28D77G
Vehicle Mileage At Failure: 70100
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: DOWNINGTOWN, PA
Summary of Complaint
2007 DODGE 2500 4WD PICKUP TRUCK. VEHICLE HAS INTERNAL ANTITHEFT SYSTEM THAT INCLUDES A MICOR CHIP IN EACH IGNITION KEY AND A WIRELESS CONTROL MODULE (WCM) IN THE STEERING COLUMN. FAILURE TO USE AN IGNITION KEY WITH A PROPERLY CODED CHIP RESULTS IN VEHICLE NOT STARTING. PROBLEM IS WITH THE WCM IN THE STEERING COLUMN. WITHOUT WARNING OR ANY INDICATION OR PREVIOUS PROBLEMS, THE WCM FAILS WHICH PREVENTS THE VEHICLE FROM STARTING. IN MY CASE THE TRUCK WAS PARKED IN PARKING LOT FOR 5 MINUTES AND UPON RETURN SIMPLY WOULD NOT START. TOWED VEHICLE TO DEALER AND THE WCM WAS DIAGNOSED AND REPLACED. RESEARCH SHOWS THAT THE WCM IN MULTIPLE DIFFERENT CHRYSLER VEHICLES HAS BEEN REPORTED BY THOUSANDS OF OWNERS TO HAVE FAULTED REQUIRING REPAIR. ALTHOUGH WCM IS REPLACED IT OFTEN FAILS AGAIN. CHRYSLER SERVICE BULLETIN STATES THAT THE CAUSE OF FAILURE IS THE RESULT IF A STATIC ELECTRIC DISCHARGE THAT OCCURS WHEN THE DRIVER INSERTS THE KEY INTO THE IGNITION AND OFTEN OCCURS DURING COLD DRY DAYS WHEN STATIC BUILDUP IS PREVALENT. THE STATIC CHARGE CAUSES THE WCM TO PERMANENTLY FAIL AND REQUIRE REPLACEMENT. FAILURES HAVE ALSO BEEN REPORTED WITH NEW WCM WITHIN DAYS OF REPLACEMENT. ALTHOUGH CHRYSLER MAKES REPAIRS, IF THE VEHICLE IS OUT OF WARRANTY THE OWNER MUST PAY FOR PARTS LABOR AND OFTEN TOWING. SINCE THE WCM HAS AN OBVIOUS PROBLEM AND COMMONLY FAILS AS A RESULT OF A NATURAL OCCURRENCE, IT IS OBVIOUS THAT THE WCM COMPONENT IS OF FAULTY DESIGN AND SHOULD BE REDESIGNED AND HARDENED AGAINST FAILURE. ALTHOUGH CHRYSLER CLEARLY STATES THEY ARE AWARE OF PROBLEM AND KNOW THE CAUSE THEY REFUSE TO MAKE DESIGN CORRECTIONS AND THEREBY MAKE THOUSANDS OF DOLLARS BY PROVIDING THOUSANDS OF REPAIRS ANNUALLY FOR A RECURRING PROBLEM THAT SHOULD BE FIXED THROUGH USES OF A REDESIGNED PART. RESEARCH ALSO REVEALS THAT THE FAILURE OF THE WCM CAN OCCUR WHILE THE VEHICLE IS ON MOTION CAUSING THE ENGINE TO SHUT DOWN. THIS RESULTS IN LOSS OF BRAKING ABILITY WHICH COULD RESULT IN A CRASH. *TR
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Complaint 10379994 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2011-01-24
(YYYY-MM-DD)
Date Added To File: 2011-02-02
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2011-02-02
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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