NHTSA ID Number: 10378488
Incident Date: 2011-01-12
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: A5
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 10500
Vehicle Speed: 20
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: VA, VA
Summary of Complaint
AS I WAS DRIVING TO WORK ON A COLD JANUARY MORNING HERE IN THE MID-ATLANTIC, THE WATER PUMP BROKE AGAIN AFTER AUDI REPLACED IT ABOUT A YEAR AGO. THE COOLANT LEAKED QUICKLY, AND THE "SHUT ENGINE" LIGHT CAME ON. I WAITED FOR FOUR HOURS BEFORE A TOW TRUCK WAS AVAILABLE. ACCORDING TO MY DEALER, AUDI IS AWARE THAT THESE PLASTIC WATER PUMPS ARE DEFECTIVE BUT DID NOT INFORM AUDI DRIVERS FOR TWO REASONS: 1) THEY DO NOT HAVE SUFFICIENT PARTS IN STOCK TO REPLACE ALL THE PROBABLE DEFECTIVE ONES AND ACCORDING TO REGULATIONS, THEY MUST HAVE AMPLE PARTS BEFORE THEY CAN ISSUE A VOLUNTARY RECALL; AND 2) IT HAS NOT BEEN REQUIRED BY THE GOVERNMENT BECAUSE THERE ARE INSUFFICIENT COMPLAINTS. THE DEALER REPLACED THE BROKEN PUMP WITH ONE THAT IS NOW SUPPOSEDLY MADE OF METAL INSTEAD OF PLASTIC. IT TOOK THEM ONLY A DAY TO GET THE REPLACEMENT PART IN, AS OPPOSED TO A WEEK THE FIRST TIME THIS OCCURRED. THE DEALER INFORMED ME THAT THEY HAVE BEEN DEALING WITH 5-10 CASES OF BROKEN WATER PUMPS EACH WEEK SINCE THE COLD WEATHER STARTED - AUDI A5/Q5S. *TR
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Complaint 10378488 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2011-01-12
(YYYY-MM-DD)
Date Added To File: 2011-01-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2011-01-24
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:COOLING SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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