NHTSA ID Number: 10376348
Incident Date: 2010-10-14
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SIENNA
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number: 5TDZA23C66S
Vehicle Mileage At Failure: 63890
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: WILMINGTON, OH
Summary of Complaint
2006 TOYOTA SIENNA LE: ON 10/14/10 OUR PASSENGER-SIDE POWER DOOR STOPPED FUNCTIONING. WHEN TRYING TO CLOSE THE POWER DOOR, IT MADE AN UNUSUAL SOUND, JAMMED AT THE HALF-WAY POINT & RETURNED TO OPEN POSITION. WITH CONSIDERABLE FORCE, THE DOOR WAS CLOSED MANUALLY IN ORDER TO MAKE THE 30 MILE DRIVE TO OUR TOYOTA DEALER. WITH A 4-YR-OLD IN THE BACK SEAT. IT WAS A VERY UNSETTLING SITUATION NOT KNOWING WHAT THE PROBLEM WAS OR IF THE DOOR WAS PROPERLY CLOSED. WE LEARNED THAT THE DOOR MOTOR WAS ?NOT FUNCTIONING PROPERLY & THAT THE BACK HINGE WAS BENT? (FOR NO KNOWN REASON) & BOTH NEED REPLACEMENT FOR $1,600. WE WERE ADVISED NOT TO USE THE DOOR.WE ARE DISCOURAGED THAT THIS HAPPENED ESPECIALLY SINCE WE SPECIFICALLY DISCUSSED POWER FAILURE OF THE POWER SLIDING DOOR WITH OUR TOYOTA SALES PERSON AT PURCHASE. WHEN WE ASKED WHAT WOULD HAPPEN IF THE POWER SLIDING FEATURE BROKE/MALFUNCTIONED ON THE AUTOMATIC DOOR, OUR SALES ASSOCIATE TOLD US THAT IT COULD SIMPLY BE SWITCHED TO MANUAL AND WOULD STILL BE FUNCTIONABLE. BASED ON THIS, WE PURCHASED THE POWER DOOR FEATURE. THIS IS NOT THE CASE AT ALL. AFTER SOME RESEARCH & REVIEW OF THIS ISSUE, IT IS APPARENT THAT THIS IS A COMMON, LONG-TERM PROBLEM THAT MANY CONSUMERS ARE EXPERIENCING. BY THE NUMBER OF TECHNICAL SERVICE BULLETINS ISSUED TO ADDRESS THIS DEFECT, IT IS CLEAR THAT TOYOTA IS AWARE OF THE SITUATION TOO. WHEN WE DISCUSSED THE ISSUE WITH OUR TOYOTA DEALER, THEY OFFERED TO PAY $500. WE HAVE NOT HAD THE REPAIR DONE AS WE FEEL THIS SHOULD NOT HAVE FAILED IN SUCH A SHORT PERIOD OF TIME (JUST OVER 4 YEARS AFTER PURCHASE), UNDER A SITUATION OF NORMAL OPERATION AND AT NO FAULT OF OUR OWN. THE REPAIR FOR THIS DEFECT SHOULD BE AT THE EXPENSE OF TOYOTA NOT A LOYAL TOYOTA CUSTOMER. WE ARE CONCERNED THAT IN THE UNFORTUNATE EVENT OF AN ACCIDENT AND IT BECOMES NECESSARY TO USE THAT DOOR FOR EMERGENCY EVACUATION, OUR YOUNG CHILDREN MAY BECOME TRAPPED DUE TO THE INOPERABLE/DEFECTIVE CONFIGURATION OF THE DOOR-IT IS A BIG SAFETY CONCERN. *TR
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Complaint 10376348 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-10-14
(YYYY-MM-DD)
Date Added To File: 2011-01-12
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2011-01-12
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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