NHTSA ID Number: 10364550
Incident Date: 2010-10-25
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number: 3VWPL7AJ1AM
Vehicle Mileage At Failure: 8747
Vehicle Speed: 30
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PONCHATOULA, LA
Summary of Complaint
I WAS DRIVING ON A SECONDARY HIGHWAY GOING ONLY 30 MPH WHEN A WARNING LIGHT CAME ON. AT THE SAME TIME THE ENGINE STARTED RUNNING VERY ROUGH. I IMMEDIATELY PULLED THE CAR TO THE SIDE OF THE ROAD. AT THE SIDE OF THE ROAD WITH THE ENGINE OFF, I PULLED OUT THE JETTA HANDBOOK TO RESEARCH THE MEANING OF THE WARNING LIGHT. THE LIGHT BLINKING WAS THE ENGINE MALFUNCTION LIGHT. AFTER THAT I CALLED THE VW 800 ROAD SIDE PROGRAM, A TOW TRUCK CAME AND TOWED THE JETTA TO THE DEALER. NOW THIS MORNING I GO TO THE DEALERSHIP AND THEY INFORM ME THE COST OF GETTING THIS NEW CAR FIXED WILL BE $6,800.00. WITH THAT INFORMATION I HAVE TO ASK WHY AND THE DEALERSHIP PROCEEDS TO SAY I HAVE "BAD FUEL". THE COMMENT BY THE DEALERSHIP TRIGGERED ALL TYPES OF RESPONSES. THE FIRST RESPONSE WAS PROOF I PUT THE RIGHT TYPE OF FUEL IN THE TANK WHICH I DID. NEXT I HAD TO GO AND GET A SAMPLE OF FUEL FROM THE FILLING STATION. AFTER THAT I DELIVERED A SAMPLE OF THE FUEL IN QUESTION TO THE DEALERSHIP FOR TESTING. AS IT TURNS OUT THE FUEL WAS OKAY. WHILE I AM RUNNING AROUND DOING ALL OF THIS MY WIFE FINDS OUT VIA THE INTERNET OF ISSUES THE JETTA IS HAVING WITH THE FUEL PUMP. KEEP IN MIND, AT NO POINT HAS THE DEALERSHIP GIVEN ME INFORMATION REGARDING A POSSIBLE FUEL PUMP ISSUE, WHICH WOULD BE A WARRANTY ISSUE, AKA NO COST TO ME! IT IS NOW 5:20 PM AND I HAVE NOT HEARD FROM THE DEALERSHIP. NOW I HAVE ANOTHER ISSUE, IS THE DEALERSHIP TRYING TO DEFRAUD ME? AND IF SO THE DEALERSHIP WILL HAVE BIG PROBLEMS.
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Complaint 10364550 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-10-25
(YYYY-MM-DD)
Date Added To File: 2010-11-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-11-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System: Turbo
FI = Fuel Injection TB = Turbo
Fuel Type: Diesel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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