NHTSA ID Number: 10354345
Incident Date: 2010-08-10
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: JHMFA36238S
Vehicle Mileage At Failure: 13500
Vehicle Speed: 40
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: GLENDALE, CA
Summary of Complaint
IN AUGUST 2010 I TOOK MY 2008 HONDA CIVIC HYBRID TO THE DEALER FOR ROUTINE MAINTENANCE. THE DEALER PERFORMED A PURPORTED SOFTWARE UPDATE ON THE BATTERY SYSTEM WITHOUT NOTIFYING ME UNTIL AFTERWARDS. IMMEDIATELY UPON LEAVING THE DEALER, I NOTICED A PROFOUND REDUCTION IN POWER AND ACCELERATION. ON THE FREEWAY PORTION OF THE DRIVE HOME, I WAS ALMOST REAR-ENDED TWICE AS I DROVE IN THE SLOW LANE UP A MINOR GRADE WHERE THE VEHICLE COULD NOT ACCELERATE OVER 40 MILES PER HOUR (WITH THE PEDAL FULLY DEPRESSED IN THE PASSING GEAR)-- PRIOR TO THIS DATE I HAD DRIVEN MY VEHICLE FOR ITS PRIOR 20 MONTHS OF OWNERSHIP UP THAT SAME GRADE AT 70MPH. ADDITIONALLY, PRIOR TO THIS DATE I HAD NEVER EVEN UTILIZED THE "S" GEAR ON MY TRANSMISSION. EVER SINCE HONDA'S SOFTWARE UPDATE MY CAR HAS BECOME A SEVERELY UNDERPOWERED ACCIDENT WAITING TO HAPPEN. I AM REDUCED TO DRIVING IN THE SLOW LANE ON THE FREEWAY WITH VEHICLES FLASHING ME AS THEY APPROACH A 40-45 MPH VEHICLE AT 60-70 MPH FROM BEHIND. I HAVE CALLED THE HONDA SERVICE DEPARTMENTS AT SEVERAL LOCAL DEALERS REGARDING THIS PROBLEM, AND GET A UNIVERSAL RESPONSE- "WAIT FOR YOUR SYSTEM TO ADJUST TO THE SOFTWARE UPDATE" OR "YOU NEED TO ADJUST YOUR DRIVING". WHAT THE HECK DOES THIS MEAN? I DROVE THE VEHICLE FINE FOR 20 MONTHS PRIOR TO THE SOFTWARE UPDATE AND NOW IT DRIVES LIKE A 20 YEAR OLD 4 CYLINDER ENGINE WITH 2 BAD PISTONS. THE DECREASED POWER AND ACCELERATION ARE A DANGEROUS ACCIDENT IN THE MAKING. I AM FEARFUL OF BEING REAR ENDED. THIS IS AN EVERY DAY PROBLEM THAT WAS CAUSED BY THIS "SOFTWARE UPDATE" AND I SUSPECT THAT IT IS HAPPENING TO EVERY 2006-2008 HONDA CIVIC HYBRID THAT GOES TO THE DEALER FOR THIS SOFTWARE UPDATE. AN ADDITIONAL CONSEQUENCE OF THIS ALLEGED "SOFTWARE UPDATE" IS A PROFOUND DROP IN GAS MILEAGE FROM APPROXIMATELY 37 COMBINED MPG PRIOR TO "UPDATE" TO 29-30 POST "UPDATE". I HAVE NEVER LODGED A COMPLAINT WITH ANY ORGANIZATION BEFORE, BUT LIKE I'VE PREVIOUSLY STATED, THIS "UPDATE" IS A DANGER TO THE PUBLIC. *TR
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Complaint 10354345 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-08-10
(YYYY-MM-DD)
Date Added To File: 2010-09-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-09-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING
Incident State Code:
Vehicle Operator's Name:
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