NHTSA ID Number: 10345653
Incident Date: 2010-07-01
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: ION
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: 1G8AG52F05Z
Vehicle Mileage At Failure: 42000
Vehicle Speed: 60
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: GREENSBURG, PA
Summary of Complaint
I HAVE A 2005 SATURN ION. MY WARRANTY RAN UP ON JUNE 11TH. JULY 1ST MY POWERSTEERING LIGHT CAME ON AND THE STEERING QUIT. TURN CAR OFF AND BACK ON IT WORKS AGAIN. NOW IT TURNS OFF AFTER 5 SECONDS SO BEEN DRIVING WITHOUT POWER STEERING FOR WEEKS NOW. I FEEL IT IS VERY DANGEROUS. TRIED REACHING SATURN DEALER KEPT GETTING TRANSFERRED TO VOICE MAIL FOR 2 WEEKS TO A JOHN. NO RESPONSE FROM THEM AFTER 2 WEEKS. WENT TO MY MECHANIC DID DIAGNOSTIC THE POWER STEERING MOTOR WENT BAD AT 42000 MILES. HE TOLD ME THAT ON LINE HE SAW THAT SATURN WAS HAVING PROBLEMS WITH THIS MOTOR. TOLD ME TO GOTO SATURN. GOT HORRIBLE SERVICE THERE SEEMS LIKE THEY ARE NOT GOING TO WORK WITH ME. THEY WOULDN'T EVEN LOOK AT IT WHILE I WAS THERE AND THIS IS A VERY DANGEROUS SITUATION ESP ON BACK ROADS. I ASKED ABOUT PROBLEMS WITH THE MOTOR AND WAS TOLD "WELL THEY HAVEN'T BEEN RECALLED YET SO YOU'LL PROBABLY HAVE TO PAY." WENT TO ONE SITE HTTP://WWW.FIXYA.COM/CARS/T1167668-2004_SATURN_ION_POWER_STEERING_PROBLEM SAW PEOPLE HAVING THE SAME PROBLEM ON THE 2004 MODEL THAT HAS SAME MOTOR FOR STEERING. ONE EVEN HAD THE SAME MILEAGE AS I DO. I GO BACK TO THE DEALER ON AUG 3 BECAUSE THEY SAID ITS NOT DIAGNOSED UNTIL THEY DO IT THEM SELVES. ANOTHER $40 FOR SAME TEST MY MECHANIC ALREADY DID. WHAT SHOULD I DO. SEEMS LIKE THIS IS A BIG PROBLEM FOR THIS MODEL CAR. THANKS *TR
Complaint 10345653 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-07-01
(YYYY-MM-DD)
Date Added To File: 2010-07-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-07-27
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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