NHTSA ID Number: 10336011
Incident Date: 2010-05-31
Manufacturer's Name: MICHELIN
TIRE CORP.
Vehicle/Equipment Make: MICHELIN
Vehicle/Equipment Model: WEATHERWISE
Model Year: 9999
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: Unknown
Consumer Location: FRIENDSWOOD, TX
Summary of Complaint
VALVE STEM FAIL: 12/9/08 4 NEW MICHELIN WEATHERWISE II 80,000 MILE TIRES PURCHASED FROM SEARS BAYBROOK FOR 2007 TOYOTA COROLLA. 5/31/10 BLOWOUT ON RF TIRE AT 70MPH WITH 20,000 MILES ON TIRES AND 8/32 TREAD LEFT. NO DAMAGE TO STEEL RIM, FULL WHEEL COVER REMAINED IN PLACE. 6/3/10 BLOWOUT TIRE/RIM TAKEN TO SEARS BAYBROOK. SEARS REPRESENTATIVES NOT INTERESTED IN CAUSE OR RESOLUTION OF PROBLEM. 6/4/10 TIRE/RIM TAKEN TO LOCAL DISCOUNT TIRE, PERSONNEL IMMEDIATELY FOUND CAUSE OF BLOWOUT (RAPID PRESSURE LOSS FROM STEM FAILURE, CRACKS AT BASE). RECOMMENDED CHECK OTHER STEMS. 2 OTHERS REMAINING ON CAR WERE ALSO INSTALLED BY SEARS BAYBROOK DECEMBER 2008. 6/5/10 AFTER PRESENTING PROOF OF CAUSE AND ARGUING WITH SEARS BAYBROOK, THEY AGREED TO REPLACE TIRE WITH MINIMAL CHARGE. 6/5/10 I TOOK REPLACEMENT TIRE TO INSTALL ON MY DAUGHTERS COROLLA AT SCHOOL IN COLLEGE STATION, TEXAS. ASKED SEARS COLLEGE STATION TO CHECK OTHER TWO SEARS INSTALLED STEMS FOR DEGRADATION CITING RECALL INFORMATION GIVEN BY DISCOUNT TIRE. SEARS PERSONNEL SAID MY INFORMATION WAS INCORRECT ON STEM RECALL AND REFUSED TO INSPECT MY SEARS INSTALLED STEMS. I EXPLAINED HISTORY TO NO AVAIL. SO I LEFT MY VAN IN COLLEGE STATION FOR MY DAUGHTER TO USE AND RETURNED WITH THE COROLLA TO CONFRONT SEARS BAYBROOK PERSONNEL ABOUT THE STEMS. 6/10/10 TOOK THE COROLLA TO SEARS BAYBROOK TO EXCHANGE A TIRE FOR CORRECT TREAD AND INSPECT THE TWO 12/08 INSTALLED SEARS STEMS. FOUND ONE CRACKED AND READY TO FAIL. PRIOR TO STEM REPLACEMENT, I ASKED THAT THE STEMS BE SAVED FOR ME AFTER REMOVAL. THE STEMS WERE SUBSEQUENTLY LOST DESPITE THE SALESMAN AND I COMBING THRU THE GARBAGE CANS. I SAW A SEARS PRINTOUT OF THE STEM RECALL/FAILURE INFORMATION WITH PICTURES OF A STEM IDENTICAL IN DESIGN AND CRACKING TO THE ONE ON THE BLOW OUT TIRE AS WELL AS JUST REMOVED FROM THE COROLLA. THIS PROVED THAT SEARS KNEW ABOUT THE STEM PROBLEM BUT FAILED TO CONTACT ME OR HELP WHEN I ASKED. 6/12/10 RESEARCHED VALVE STEMS, LEARNED OF CHINA RECALL. *TR
Complaint 10336011 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-05-31
(YYYY-MM-DD)
Date Added To File: 2010-06-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-06-13
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Unknown
Product Type: Tire
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: TIRES:VALVE
Anti-Lock Brakes: Unknown
Cruise Control: Unknown
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier: DOT B3NX 00DX 3808
Tire Size: 185/65R15
Location Of Tire: Passenger Side Front
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure: Blowout
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired: N
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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