NHTSA ID Number: 10328079
Incident Date: 2008-03-31
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 2D8HN54P58R
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: DOERUN, GA
Summary of Complaint
I PURCHASED THIS VEHICLE ON MARCH 31, 2008 AND HAVE HAD IT FOR 2 YEARS. WE WERE HEADED OUT OF TOWN ON VACATION AND HAD TO STOP AT 2 DIFFERENT DEALERSHIPS A LONG THE WAY FOR THEM TO TRY TO CORRECT THE PULLING. NEITHER ONE COULD CORRECT THE PROBLEM. IN THE 2 YEAR TIME IT HAS BEEN BACK IN FORTH TO THE DEALERSHIP SERVICE DEPT SEVERAL TIMES FOR IT PULLING TO THE RIGHT AND EATING THE FRONT EDGE OF EVERY TIRE THAT HAS BEEN PUT ON THE FRONT. TIRES HAVE BEEN ROTATED REGULARLY AND CROSSED AND STILL HAS THE OUTSIDE TIRE WEAR FROM THE PULL. CAM BOLTS HAVE BEEN INSTALLED BY THE DEALER TO HELP CORRECT THE ALIGNMENT WITH NO RESULTS. IT STILL PULLS. I HAVE FILED A LEMON LAW COMPLAINT WITH CHRYSLER WHO HAS PERFORMED THE FINAL REPAIR ATTEMPT AND IT STILL PULLS. I HAVE TOOK IT TO 2 LOCAL TIRE ALIGNMENT SHOPS HERE AND BOTH HAVE SAID THE ALIGNMENT CAN'T BE FIXED. CHRYSLER'S POSITION IS THAT THE VEHICLE DRIVES AS DESIGNED AND NO FURTHER ACTION WILL TRANSPIRE. I DON'T UNDERSTAND HOW A VEHICLE CAN BE DESIGNED TO IMMEDIATELY PULL OFF THE ROAD TO THE RIGHT IF YOU LET GO OF THE STEERING WHEEL. IT IS NOT A DRIFT TO THE RIGHT. A DRIFT DOESN'T EAT TIRES FROM WHAT I UNDERSTAND. MY HAND ACTUALLY FALLS ASLEEP WHILE TRYING TO DRIVE THE VAN FOR LONG DISTANCES BECAUSE YOU HAVE TO FIGHT TO KEEP THE VAN ON THE ROAD. WE HAVE DRIVEN 2 OTHER CHRYSLER VANS FOR COMPARISON PURPOSES AND THEY PULL TO THE RIGHT AS WELL BUT NOT TO THE EXTENT OF MY VAN. I AM STILL IN THE LEMON LAW PROCESS AND DON'T KNOW IF I WILL GET ANYWHERE WITH CHRYSLER BUT SOMEONE NEEDS TO CHECK THE STEERING AND ALIGNMENT OF THIS MAKE AND MODEL. YOU SHOULD NOT HAVE TO FIGHT THE VEHICLE IN ORDER TO KEEP IT ON THE ROAD. THIS ISSUE HAS MADE ME DESPISE THIS VAN AND IT WAS PERFECT FOR A FAMILY WITH 3 KIDS. BAD SAFETY HAZARD AND CHRYSLER SHOULD BE MADE TO CORRECT THE ISSUE AND NOT JUST PLAY GOD WITH THE FINAL STATEMENT OF "THIS VEHICLE PERFORMS AS DESIGNED". *TR
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Complaint 10328079 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-03-31
(YYYY-MM-DD)
Date Added To File: 2010-04-29
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-04-29
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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