NHTSA ID Number: 10323755
Incident Date: 2010-03-30
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 1D8HN54PX8B
Vehicle Mileage At Failure: 17000
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: NORTON, OH
Summary of Complaint
VEHICLE: 2008 DODGE GRAND CARAVAN, IN USE FOR 20 MONTHS, 17000 MILES. UNEVEN BRAKE PAD WEAR. I BELIEVE THIS IS A SIGNIFICANT SAFETY PROBLEM RATHER THAN A ROUTINE MAINTENANCE ISSUE IS BASED ON WHAT COULD HAVE HAPPENED AND WHAT DID HAPPEN. HERE ARE MY OBSERVATIONS AND EXPERIENCES (1) IF THE MALFUNCTIONING REAR WHEEL BRAKE CALIPERS ARE UNEXPECTEDLY LOCKING UP THE WHEEL THE OPERATION OF THE ANTILOCK BRAKE SYSTEM (ABS) AND ELECTRONIC STABILITY PROGRAM (ESP) SAFETY SYSTEMS WILL BE COMPROMISED SINCE THE CONTROL COMPUTERS CANNOT FULLY UNLOCK THE REAR WHEELS ON SLIPPERY ROADS; (2) THE ROTATIONAL DRAG FROM LOCKING REAR WHEELS CAUSED THE VEHICLE TO EXHIBIT VERY POOR STARTING TRACTION AND CONTROL ON SNOW AND A STRONG PROPENSITY TO GET STUCK ESPECIALLY IF THE REAR WHEELS WERE ON A LESS SLIPPERY SURFACE THAN THE FRONT WHEELS, IT WAS NOT POSSIBLE TO 'ROCK' OR PUSH THE VEHICLE FREE, TURNING OFF THE ESP AS RECOMMENDED IN THE OPERATORS MANUAL FOR STUCK SITUATIONS DID NOT HELP TO FREE THE VEHICLE; (3) THE DRAGGING ROTOR COULD OVERHEAT, REDUCE BRAKING PERFORMANCE AND CAUSE UNANTICIPATED DAMAGE TO BRAKE SYSTEM COMPONENTS, MY REAR BRAKE COMPONENTS SHOW SIGNS OF WHAT LOOKS TO ME TO BE EXCESSIVE HEATING; (4) THE FAILURE OCCURRED ABOUT 5 MONTHS AND 5000 MILES AFTER FACTORY SERVICE INSPECTED THE BRAKE SYSTEM AND DID NOT FIND ANY PROBLEMS OR EXCESSIVE WEAR, THIS IS WELL UNDER CHRYSLER'S 12 MONTH OR 12,000 MILE INSPECTION INTERVAL RECOMMENDATION FOR BRAKES, THIS IS ALSO UNDER MY MORE STRINGENT 6 MONTH TIRE ROTATION AND BRAKE INSPECTION INTERVAL; (5) NONE OF THE ONBOARD DIAGNOSTICS FOR THE ABS OR ESP INDICATED A PROBLEM WITH THE SYSTEMS, NO AUDIBLE WARNING CHIRPING DEVICES SOUNDED, THE GRINDING NOISE OF THE IRREPARABLY DAMAGED ROTOR AND CALIPER ON THE LEFT REAR WHEEL WAS THE FIRST INDICATION OF BRAKE SYSTEM FAILURE. I AM TRYING TO GET CHRYSLER TO INSPECT AND REPAIR THIS SAFETY DEFECT UNDER WARRANTY OUTSIDE OF THE STANDARD 12 MONTH 12000 MILE BRAKE WARRANTY. *TR
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Complaint 10323755 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-03-30
(YYYY-MM-DD)
Date Added To File: 2010-04-05
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-04-05
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, HYDRAULIC
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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