NHTSA ID Number: 10319906
Incident Date: 2010-01-31
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: OUTLOOK
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 5GZER23758J
Vehicle Mileage At Failure: 39000
Vehicle Speed: 55
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ENDICOTT, NY
Summary of Complaint
I PURCHASED THIS 2008 VEHICLE IN JULY 2008, USED BUT "NEW" WITH A BIT OVER 16,000 MILES ON IT FROM A DEALERSHIP IN SYRACUSE THAT IS NO LONGER ACTIVE. MY VEHICLE HAS ALWAYS BEEN WELL CARED FOR AND SERVICED ACCORDINGLY. STARTING JAN. 31, 2010, THE ENGINE BEGAN TO MAKE A LOUD KNOCK. IT DID NOT MATTER IF I WARMED THE VEHICLE, OR IF IT WAS WARM WEATHER OR COLD. ON SOME INSTANCES IT SEEMED TO NOT ACCELERATE ON THE HIGHWAY AS IT SHOULD. OFTEN HESITATING TO "GO". IT HAS BEEN INTO THE DEALERSHIP FOUR DIFFERENT OCCASIONS, FOR A TOTAL OF 21 DAYS OUT-OF-SERVICE CUMULATIVELY, SOON TO BE MORE. THE FIRST TIME THEY GAVE IT BACK THE NEXT DAY AS THEY STATED THEY COULD NOT DUPLICATE THE NOISE. THREE DAYS LATER THE KNOCK WAS BACK. THE SECOND TIME IT WENT IN THEY HAD FOR 7 DAYS, COULD NOT DUPLICATE. 2 DAYS LATER BACK AGAIN...THE THIRD TIME THE DEALERSHIP LOCALLY HERE PUT A NEW TIMING CHAIN IN. THEY SAID IT WAS "SLACK". HOWEVER, THIS DID NOT FIX THE ISSUE. IT WAS SUPPOSED TO GO BACK IN FOR THE SAME ENGINE KNOCKING, ETC. BEFORE IT COULD GO IN I WAS DRIVING AT NIGHT WITH SMALL CHILDREN IN THE CAR ON A HIGHWAY AND HAD NO HEADLIGHTS. AFTER TAKING IT TO THE DEALERSHIP THEY SAY THE WIRING HARNESS MELTED AND THEY HAVE NO IDEA WHY. THEY TAKE THE VEHICLE IN AGAIN FOR A FOURTH TIME. TELL ME ITS FIXED. NEW WIRING HARNESS. PICK UP VEHICLE..SAME ENGINE KNOCK PRESENT. THEY NOW SAY MAYBE ITS A LIFTER? CAM? DON'T HAVE PARTS. GIVE ME THIS SAME VEHICLE TO CONTINUE TO DRIVE. SOMETHING IS FISHY HERE. HOW MANY VEHICLES DOES IT TAKE FOR A SAFETY RECALL OR INVESTIGATION????? DOES SOMEONE HAVE TO DIE?! HEADLIGHTS GOING OUT AT NIGHT ON HIGHWAY, ENGINE NOT ACCELERATING....MAJOR SAFETY ISSUES. MULTIPLE COMPLAINTS. I'D RATHER NOT HAVE SOMEONE CALLED TO THE SCENE OF MY DEATH OR THE DEATHS OF MY CHILDREN BECAUSE OF A KNOWN DEFECT THAT IS NOT BEING ADDRESSED! ALSO, ANOTHER 2008 SATURN OUTLOOK IS AT THE SAME DEALERSHIP FOR SIMILAR PROBLEMS... *TR
Complaint 10319906 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-01-31
(YYYY-MM-DD)
Date Added To File: 2010-03-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-03-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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