NHTSA ID Number: 10315745
Incident Date: 2010-02-18
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: AVALON
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: 4T1BF28B7YU
Vehicle Mileage At Failure: 125000
Vehicle Speed: 55
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: AUSTIN, TX
Summary of Complaint
OUR 2000 TOYOTA AVALON 6 CYLINDER ENGINE SHUT DOWN DUE TO OIL SLUDGE. WE HAD IT TOWED TO THE NEAREST TOYOTA DEALER (CHAMPION TOYOTA) WHERE THEY TOLD US THE ENGINE IS DEAD DUE TO THE YEARS OF OIL SLUDGE. NO ONE TOLD US THAT THE 2000-2002 AVLON WAS IN A QUIET RECALL CALLED CSP TO "FIX" THOSE ENGINES. THE FIGURE FOR A NEW ENGINE IS $9000, WE DECIDED TO TAKE THE CAR TO A AUTO SHOP NEAR THE HOUSE WHERE THE OIL SLUDGE WAS CLEANED. WE GOT THE CAR BACK. WITHIN A FEW WEEKS, THE CAR BROKE DOWN ON A BUSY HIGHWAY INTERSECTION LATE AT NIGHT. WE HAD THE CAR TOWED HOME AS IT WAS VERY LATE. WE HAD THE CAR TOWED TO CHARLES MAUND TOYOTA WHO SOLD US THE CAR (CAR PREVIOUSLY OWNED BY THE OWNER CHARLES MAUND. WE BOUGHT IT WITH 7000 MILES ON IT IN 2000T. THE MECHANICS THERE CLEANED THE SLUDGE AND TRY TO TEST DRIVE, ONLY TO HAVE THE ENGINE SHUT DOWN AGAIN..THEY TOOK IT APART AND FOUND THAT THE ENGINE HAS BEEN DAMAGED BEYOND REPAIR DUE TO THE SLUDGE PROBLEM. WE DID SOME RESEARCH ON THE WEB AND HAS THEM TO MAKE GOOD ON THE REPAIRS EVEN THOUGH WE WERE NOT NOTIFIED OF THE CSP AND WERE NOT ABLE TO TAKE ADVANTAGE OF IT DURING THE TIME LIMIT PLACED ON THE CSP BY TOYOTA CORP. THE PROBLEM IS WELL KNOWN AND WELL DOCUMENTED. WE HAVE REGULARLY CHANGED THE OIL, THOUGH NOT ALWAYS WITH TOYOTA DEALER AS WE HAVE MOVED. THE ENGINE BREAKDOWN COULD HAVE CAUSED ACCIDENTS HAD WE NOT BEEN ABLE TO COAST TO A NARROW SHOULDER BY THE CORNER OF 2222/360 HIGHWAY INTERCHANGE. WE WANT TOYOTA TO REPLACE THE ENGINE AND CORRECT THE DEFECTIVE DESIGN. WE ALSO BELIEVE THAT MR. CHARLES MAUND MAY HAVE RECEIVED THE CSP NOTICE AS HE WAS THE "ORIGINAL OWNER" BUT FAIL TO COMMUNICATE THAT TO US. WE HAVE PURCHASED 2 VEHICLES FROM CHARLES MAUND AND WERE REGULAR MAINTENANCE CUSTOMERS SO THEY HAVE OUR RECORDS AND WOULD HAVE KNOWN THAT WE HAVE ONE OF THE OIL SLUDGE 6 CYLINDER AVALONS. *TR
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Complaint 10315745 Documents
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- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full...
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN...
- Formulated for engines with 75,000 miles or more, Valvoline...
- Delivers 20% better wear protection and 15% better sludge...
- Extra detergents safeguard against friction, corrosion and...
- Advanced friction-fighting additives help maximize...
- Provides performance benefits for high mileage, new and...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-02-18
(YYYY-MM-DD)
Date Added To File: 2010-03-02
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-03-02
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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