NHTSA ID Number: 10313915
Incident Date: 2004-01-02
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: RX330
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: JTJGA31UX40
Vehicle Mileage At Failure: 200
Vehicle Speed: 100
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: FONTANA, CA
Summary of Complaint
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I HAVE MY DREAM CAR, 2004 LEXUS RX330. I HAVE HAD SAME TROUBLE. I AM AFRAID OF THE CAR. I HAVE AN OLD FORD RV, I DRIVE INSTEAD OF MY BEAUTIFUL LEXUS. PEOPLE ASK WHY, I TELL THEM I'M AFRAID OF IT. IT LURCHES FORWARD, AND ALSO JUMPS BACK AND FORTH BETWEEN GEARS @ 20MPH. THIS IS AFTER 5 UPDATES IN THE COMPUTER OF THE CAR. I HAVE PUT 200K MILES ON MY OTHER 5 TOYOTAS, AND ALL WENT BEAUTIFULLY! THEN THE DEMON CAR AS I REFER TO IT. I REPORTED IT REPEATEDLY, AND WAS TOLD BY EVERYONE, INCLUDING LONG BEACH TOYOTA HEADQUARTERS, THAT IT WAS WORKING IN THE MANNER IT WAS DESIGNED, IT WAS LEARNING HOW I DRIVE. HORSE PUCKY. I AM A RETIREE OF ATT. I HAD DEFENSIVE DRIVING EVERY YEAR TO DRIVE THEIR CO. VEHICLES. I KNOW HOW TO DRIVE AND AM VERY EXPERIENCED. I ALSO KNOW WHEN THERE IS A BAD PROBLEM. I HAVE 48K MILES ON MY RUNAWAY CAR. IT'S ONLY TRIED TO REALLY RUN AWAY TWICE, BUT SOMEHOW I GOT IT STOPPED, I STUCK IT IN NEUTRAL, FOR SOME UNKNOWN REASON. BACK THEN NO ONE HEARD OF THIS "MESS". I NEVER COMPLAINED TO TOYOTA ABOUT MY CARS, BECAUSE THEY WERE WONDERFUL. THEN, AFTER SAVING FOR 10 YRS, BOUGHT MY DREAM CAR. THE KILLER. I HATE IT, I AM BEGINNING TO HATE TOYOTA. IT'S VERY DISHEARTENING TO ME, TO HAVE THE CAR COMPANY I THOUGHT SO VERY HIGHLY OF, IS TRYING TO SAVE THEIR [XXX] , BY GIVING AMERICA THESE DEFECTIVE CARS. WHEN OUR HWY PATROL OFFICER AND HIS FAMILY, WAS KILLED, I CRIED. ALL THESE YEARS OF SAYING THEY WILL GET CAUGHT, THEY WILL SEE. WHO IS THEY? TOYOTA, AND WHEN THEY HEARD ABOUT IT IN 04, HUSHED IT UP. I KNOW, IF A HWY PATROLMAN CAN'T STOP A RUNAWAY CAR, HOW THE [XXX] CAN THE NORMAL GUY DRIVING IT? SOMEONE PLEASE LISTEN, SOMEONE, PLEASE HELP FIX THIS MESS. SHAME ON YOU, TOYOTA! SHAME ON YOU! DEALERS, HEADQUARTERS, EMPLOYEES THAT LIED ALL THESE YEARS TO US. SHAME ON YOU! MAN UP, AND TELL THE TRUTH. *TR
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Complaint 10313915 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 1
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-01-02
(YYYY-MM-DD)
Date Added To File: 2010-02-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-02-24
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VEHICLE SPEED CONTROL
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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