NHTSA ID Number: 10313669
Incident Date: 2009-07-24
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SPECTRA
Model Year: 2009
9999 If Unknown Or N/A
Vehicle Identification Number: KNAFE222795
Vehicle Mileage At Failure: 142
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: KINGMAN, AZ
Summary of Complaint
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) WE TALKED WITH THE SALESMAN [XXX] AT MARTIN SWANTY KIA ON 07/24/2009 ABOUT THE PASSENGER AIRBAG LIGHT NOT FUNCTIONING PROPERLY , HE SAID THEY WOULD FIX IT! SO WE BOUGHT IT. WE WENT TO THE SERVICE DEPARTMENT ON 08/12/2009 AND TALKED WITH SERVICE PERSONNEL AND WE WERE TOLD TO RETURN WHEN SOMEONE WAS SITTING IN THE PASSENGER SEAT AND THE PASSENGER AIRBAG LIGHT WAS OFF SO THEY COULD VERIFY IT! WE WENT TO SERVICE DEPARTMENT ON 09/10/09 WHEN I WAS SITTING IN THE PASSENGER SEAT AND SHOWED THEM THAT IT WAS NOT WORKING PROPERLY.THEY RETURNED THE CAR THAT AFTERNOON WITHOUT REPAIRING IT AND HANDED US AN INTERNAL SERVICE BULLETIN THAT SAID THE PASSENGER AIR BAG WOULD NOT FUNCTION UNLESS A PERSON OF APPROPRIATE SIZE WAS SITTING IN THE SEAT. I ARGUED WITH THE SERVICE PERSON SINCE I AM 5' 8" AND WEIGH 210 POUNDS, BUT HE STILL REFUSED TO REPAIR IT. I CHECKED THE INTERNET AND FOUND THAT THE KIA SPECTRA HAD A LONG HISTORY SEVERAL YEARS OF RECALLS AND PROBLEMS WITH THE PASSENGER SIDE AIRBAG CALLED KIA AT 1 800 333-4542 ON 09/10/09 AND TALKED WITH A CUSTOMER SERVICE REPRESENTATIVE. SHE OPENED A CASE NUMBER [XXX]AND TOLD US TO CALL HER NEXT TIME WE HAD A PASSENGER IN THE SEAT AND THE PASSENGER AIRBAG MALFUNCTIONED. SHE SAID SHE WOULD CALL THE DEALER AND WE COULD GO THERE AND HAVE IT REPAIRED! I CALLED THE NUMBER ON 12/22/2010 AND TALKED TO THE SERVICE PERSON AND TOLD HER MY WIFE WAS ON THE WAY TO THE DEALER WITH OUR 24 YEAR DAUGHTER [XXX] IN THE SEAT AND THE AIRBAG WAS OFF. THE REPRESENTATIVE CALLED THE DEALER! THE DEALER REFUSED TO FIX IT AND SAID THAT IT REQUIRED A LARGER PERSON IN THE FRONT SEAT AND MY WIFE SHOULD RETURN WHEN SHE HAD A LARGER PERSON IN THE FRONT SEAT. MY DAUGHTER [XXX] IS 24 YEARS OLD; SHE IS 5, 9 AND WEIGHS 125 POUNDS! MY WIFE WENT AGAIN TO THE DEALER ON 01/05 /2010 WITH OUR DAUGHTER [XXX] IN THE FRONT SEAT, SHE IS 5'8" 22 YEARS OLD AND SHE WEIGHS 140 POUNDS AND THE AIR BAG WAS OFF! THEY REFUSED TO DO ANYTHING. *TR
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Complaint 10313669 Documents
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Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2009-07-24
(YYYY-MM-DD)
Date Added To File: 2010-02-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2010-02-24
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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