NHTSA ID Number: 10277995
Incident Date: 2009-07-21
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 1FMYU93193K
Vehicle Mileage At Failure: 63899
Vehicle Speed: 50
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: GALES FERRY, CT
Summary of Complaint
PURCHASED 2003 FORD ESCAPE 04/05/08. AIR BAG LIGHT CAME ON A WEEK LATER RETURNED VEHICLE FOR OTHER MINOR FIXES WAS TOLD LIGHT WAS NOT IMPORTANT AS THE BAGS WOULD NOT DEPLOY. DURING OIL CHANGE ON 12/08 TOLD FORD SERVICE DEPT. AGAIN ABOUT AIR BAG LIGHT SAME ANSWER. ALSO INFORM THEM ABOUT CAR SHAKING WAS TOLD IT WAS BECAUSE I WAITED TOO LONG FOR OIL CHANGE. TOOK VEHICLE IN FOR OIL CHANGE 07/08/09 WAS REFUSED VEHICLE TOLD IT WAS DANGEROUS FOR ME TO DRIVE FOUND RT FRONT LOWER BALLJOINT LOOSE IN STEERING KNUCKLE WORN OUT STEERING KNUCKLE NEED TO REPLACE BOTH LOWER BALL JOINTS AND RT FRONT STEERING KNUCKLE PROBABLY CAUSE OF WHY VEHICLE WAS SHAKING AND WOULD COST ABOUT $1700 AND WERE NOT SURE IF EXTENDED WARRANTY WOULD COVER. THEY WERE RUDE AND I BROKE DOWN. THIS CAR HAS HAD THE SHAKES SINCE I BOUGHT IT. I FINALLY TOOK MY VEHICLE HOME TO BRING IT BACK THE NEXT DAY. I PICKED IT UP ON THE 15TH ONCE FORD STATED ALL REPAIRS WERE COMPLETED VEHICLE WAS ROAD TESTED AND ENGINE LIGHT WAS GONE EXCEPT THEY DID NOTHING FOR THE AIR BAGS. THIS SHOP IS 12.07 MILES FROM MY HOME APPROX HALFWAY THROUGH THE ENGINE LIGHT CAME ON AND THE CAR STARTED SHAKING BETWEEN 45 AND 50MPH. I CALLED THEM WHEN I GOT HOME GAVE ME ANOTHER APPOINTMENT DIFFERENT DIAGNOSTIC. NO ONE IN THIS SHOP CAN TELL ME IF ANY RECALLS HAVE BEEN DONE ON THIS VEHICLE. I HAVE A HANDICAP DAUGHTER WHO GETS HER MEDICAL CARE AT THE VETERANS ADMINISTRATION HOSPITAL AN HOUR AWAY. I NEED A SAFE VEHICLE. MY FAMILY CANNOT AFFORD ANOTHER CAR. THESE PEOPLE NEVER GIVE ME A STRAIGHT ANSWER AND PUT DOWN WHATEVER THEY WANT ON THEIR INVOICES. THIS SHOP IS RUN BY A HUSBAND AND WIFE TEAM NO ONE CARES IF MY VEHICLE IS SAFE THEY JUST WANT TO MAKE MONEY OFF OF US. CAN YOU PLEASE HELP ME FIND OUT WHAT HAS BEEN CORRECTED ON MY VEHICLE VIN . THANK YOU VERY MUCH. *TR
Check if your Ford has a Recall
Complaint 10277995 Documents
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Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Search NHTSA Database for Vehicle Investigations
CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2009-07-21
(YYYY-MM-DD)
Date Added To File: 2009-07-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2009-07-22
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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