NHTSA ID Number: 10258343
Incident Date: 2009-01-14
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: ENVOY
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: 1GKDT13S052
Vehicle Mileage At Failure: 44864
Vehicle Speed: 20
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PAMPA, TX
Summary of Complaint
THE CHECK ENGINE LIGHT KEPT COMING ON AND I TOOK IT TO THE DEALER FOR REPAIR AND WAS TOLD "IT'S OK. FORGET IT." ON 01-09-2009 WHILE TRAVELING ON TEXAS HIGHWAY 60, I HAD THE CRUISE CONTROL SET FOR 70 MPH. TRAFFIC WAS NORMAL BUT CONTINUALLY PASSED ME AS IF I WAS GOING SLOWER. I PULLED OVER AT A CONVENIENCE STORE AND PARKED THE VEHICLE. THE SPEEDOMETER REGISTERED 45 MPH IN PARK. I CONTINUED HOME GAUGING SPEED BY THE OTHER TRAFFIC. THE VEHICLE WAS PARKED. ON 01-14-2009, MY WIFE AND DAUGHTER WERE IN THE VEHICLE RETURNING FROM SCHOOL. THE SPEEDOMETER APPEARED TO BE WORKING. AT APPROXIMATELY 3:00 PM WHILE DRIVING HOME, THE ELECTRIC DOOR LOCKS BEGAN TO LOCK AND UNLOCK THEMSELVES. AT THE SAME TIME, THE A/C WENT TO MAXIMUM HEAT AND HIGH BLOWER. MY WIFE STOPPED THE VEHICLE AND PUT IT IN PARK. THE SIDE CURTAIN AIR BAGS DEPLOYED, STRIKING MY DAUGHTER IN THE LEFT TEMPLE RESULTING IN A MILD CONCUSSION. ONSTAR NOTIFIED THE POLICE OF A COLLISION. I CONTACTED THE DEALER WHO REFERRED ME TO GMC CUSTOMER ASSISTANCE. THE AGENT TOLD ME THAT THIS KIND OF THING HAPPENS WHEN TRAVELING TOO FAST AND TURNING TOO SHARP. AN INVESTIGATOR WAS DISPATCHED TO GATHER COMPUTER INFORMATION AND DETERMINE IF THERE HAD BEEN A COLLISION. HIS RESULTS WERE THERE WAS NO COLLISION AND THE BAGS DEPLOYED PER COMMAND FROM THE VEHICLE CONTROL SYSTEM BASED ON THE VEHICLE TRAVELING 20 MPH AND TURNING TOO SHARP. THE VEHICLE WAS ACTUALLY TRAVELING 20 MPH ON A RESIDENTIAL STREET IN A STRAIGHT LINE. TURNING RIGHT WOULD HAVE RESULTED IN GOING THROUGH A FENCE AND LEFT WOULD HAVE PUT THE VEHICLE IN A PARK. GMC REFUSED TO INVESTIGATE THE DISCREPANCIES BETWEEN THE COMPUTER AND THE DRIVER'S ACCOUNT FURTHER. I CONTACTED A LOCAL GM DEALER WHO HAS AS MUCH CONCERN ABOUT THIS INCIDENT AS I DO. NO REPAIRS HAVE BEEN INITIATED TO DATE AS IT IS UNCLEAR WHAT IS AT FAULT. SEVERAL GM TECHNICIANS AND SERVICE MANAGERS BELIEVE THERE IS A PROBLEM WITH THE VEHICLE CONTROL SYSTEM BUT ARE UNABLE TO PROCEED WITHOUT APPROVAL. *TR
Check if your GMC has a Recall
Complaint 10258343 Documents
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Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 1
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: Yes
Date Of Incident: 2009-01-14
(YYYY-MM-DD)
Date Added To File: 2009-02-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2009-02-11
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS:SIDE/WINDOW
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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