NHTSA ID Number: 10254163
Incident Date: 2008-12-19
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PACIFICA
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: 2C8GF68404R
Vehicle Mileage At Failure: 103000
Vehicle Speed: 45
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: WHITE LAKE, MI
Summary of Complaint
ON DEC 19, 2008 MY 2004 PACIFICA STARTED STALLING WHEN DRIVING HOME FROM WORK, IT DID THIS APPROXIMATELY (20) TIMES IN RUSH HOUR TRAFFIC. I WOULD PUT IT IN NEUTRAL AND SOME TIMES IT WOULD START UP IMMEDIATELY AND SOMETIMES IT WOULD DELAY BY SEVERAL MINUTES. I DROVE THE CAR TO MY MECHANICS; WHICH WAS CLOSED, AND LEFT IT THERE, THE NEXT DAY IT WOULD NOT ACT UP FOR HIM AND HE RAN A DIAGNOSTIC THAT SHOWED HIM NOTHING. ALTHOUGH HE DID FIND A RECALL ON THE PCM NEEDING REPROGRAMMED FOR STALLING ISSUES. WE THEN TOOK IT TO SHUMAN CHRYSLER IN WALLED LAKE, MI. AND DROPPED IT OFF. THEY REPLACED THE SOLENOID AND CONFIRMED THAT THE REPROGRAMMING WAS DONE PRIOR TO THIS PROBLEM. COST WAS $237.50. ON CHRISTMAS EVE ON A BUSY ROAD THE CAR STALLED OUT AGAIN, AND TOOK SEVERAL ATTEMPTS BEFORE IT KEPT RUNNING. HERE WE WERE SITTING IN A DEAD CAR, ON ONE OF THE MOST WIDELY KNOWN EVENINGS WITH DRUNKS ON THE ROAD. WE PROCEEDED TO OUR DESTINATION AND AT THE END OF THE EVENING WE HAD SOMEONE FOLLOW US HOME WITH MY ELDERLY MOTHER IN THEIR CAR. WE TOOK IT BACK TO THE DEALERSHIP ON THE 26TH AND THEY REPLACED THE GROUND TO THE TRANSMISSION CASE FROM THE BATTERY. NO CHARGE THIS TIME. ON THE 27TH THE CAR STALLED AGAIN 3 TIMES ON US, WE GOT TO OUR DESTINATION AND DISCONNECTED THE BATTERY TO REBOOT THE COMPUTER AND IT WORKED UNTIL DEC 30TH, WHEN THE DEALERSHIP PICKED IT UP FROM THE LOCATION WHERE IT WOULD NOT START, RIGHT BEFORE THE TOW TRUCK STARTED LOADING IT; IT STARTED AND QUIT AGAIN. IT HAS BEEN AT THE DEALERSHIP EVER SINCE. TODAY JANUARY 7, 2009 THE DEALERSHIP CALLED AND WILL BE ORDERING A NEW PCM, AND A POWER DISTRIBUTION MODULE. IT WAS EXPLAINED TO ME THAT THE MODULE IS RESPONSIBLE FOR NOT STARTING AND THE PCM IS RESPONSIBLE FOR THE STALLING OR THE SHORTING OUT. THE COST WILL BE $1200. I WILL CALL THEM TOMORROW AND ASK FOR THE PARTS TO BE SAVED. I AM NOT DONE WITH THIS. COUNTLESS REPORTS HAVE BEEN TRACKED AND THE REPROGRAMMING DID NOT FIX THE CHRYSLER PROBLEM, AND NEITHER WILL THEY. *TR
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Complaint 10254163 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-12-19
(YYYY-MM-DD)
Date Added To File: 2009-01-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2009-01-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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